Reception Supervisor

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Department: Front Office – Reception

Location: London Kensington, UK

Reports to: Front Office Manager / Reception Management Team

Salary: £30,576 + Service Charge

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus
• 28 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High-street savings through Perks at Work
• Meals on duty

Mission

As Reception Supervisor, you will supervise the daily operation of Reception, ensuring exceptional service standards for all guests. You will support and guide the reception team on shift, ensure operational procedures are followed, and deliver a personalised and seamless guest experience aligned with Meliá brand standards.

Key Responsibilities – Operational Excellence

• Acting as a Duty Manager in the absence of senior management.
• Provide support across shifts, including covering night duties when required.
• Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
• Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
• Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
• Monitor room availability, overbookings, and room moves in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
• Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.

What we’re looking for

• Previous supervisory experience in Front Office or a hospitality environment
• Strong leadership, communication, and organisational skills
• Excellent guest focus with a passion for personalised service
• Ability to manage teams on shift and maintain operational standards
• Strong attention to detail and problem-solving skills
• Fluency in English; additional languages are an advantage

At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.