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- Tasks: Support the Reception Manager in smooth Front Office operations and guest experiences.
- Company: Join Meliá, a global hotel brand with a warm and supportive culture.
- Benefits: Competitive salary, global career opportunities, exclusive hotel rates, and 28 days holiday.
- Other info: Diverse and inclusive workplace with excellent training and development opportunities.
- Why this job: Be part of a passionate team and grow your career across multiple destinations.
- Qualifications: Experience in hospitality administration and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, learn, and inspire has no limits. It’s knowing that the world is yours — that you can build your career across multiple destinations, all while being part of one warm, supportive, and passionate family.
Department: Front Office
Location: London, UK
Hotel: Meliá White House
Package: Competitive salary
About the Hotel
Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent’s Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.
What’s in it for you?
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
- Company pension scheme and life assurance
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days’ holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá’s global e-learning platform
- High-street discounts through Perks at Work
- Meals on duty and team activities
Mission
As a Reception Administrator, you will support the Reception Manager in ensuring the smooth and efficient running of Front Office administration. You will oversee arrivals, maintain accurate records and ensure all financial and administrative procedures are handled with precision, contributing to a seamless and professional guest journey.
Key Responsibilities – Operational Excellence
- Monitor and control daily arrivals, ensuring all booking details, payments and profiles are accurate and up to date
- Supervise and reconcile daily ledgers, ensuring accuracy and timely resolution of discrepancies
- Maintain strict control of hotel credit procedures and account management
- Ensure all correspondence and administrative systems are consistently updated and organised
- Support communication between Reception, Sales, Reservations and Accounts to ensure seamless operations
- Assist in training and guiding team members on administrative procedures and ledger management
- Ensure company policies, procedures, and compliance standards are always followed
- Identify and escalate any operational or financial inconsistencies to the Reception Manager
What we’re looking for
- Previous experience in a Front Office or administrative role within hospitality
- Knowledge of OPERA or similar PMS systems (preferred)
- Strong organisational skills and attention to detail
- Excellent communication and teamwork abilities
- Ability to manage multiple tasks in a fast-paced environment
- Fluency in English (Spanish is an advantage)
- Eligibility to work in the UK is essential
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.
Office Admin employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Admin
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Office Admin role at Meliá.
✨Tip Number 2
Prepare for the interview by researching Meliá and its values. Show us you’re passionate about providing excellent guest experiences and how your skills align with our mission. We love candidates who are genuinely excited about joining our team!
✨Tip Number 3
Practice common interview questions related to administrative roles in hospitality. Think about scenarios where you've demonstrated strong organisational skills or teamwork. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Meliá family. Let’s make it happen!
We think you need these skills to ace Office Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Reception Administrator role. Highlight any previous experience in hospitality or administrative roles, and don’t forget to mention your familiarity with systems like OPERA!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining Meliá and how your skills can contribute to our team. Keep it friendly and professional, just like our hotel atmosphere.
Show Off Your Organisational Skills: As an Office Admin, organisation is key! In your application, give examples of how you've managed multiple tasks or maintained accurate records in past roles. We love seeing attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our warm and supportive family at Meliá!
How to prepare for a job interview at Reception
✨Know Your Stuff
Before the interview, make sure you’re familiar with Meliá White House and its values. Research their commitment to service excellence and guest experience. This will help you align your answers with what they’re looking for.
✨Showcase Your Skills
Highlight your previous experience in Front Office or administrative roles. Be ready to discuss specific examples of how you've managed bookings, reconciled ledgers, or improved processes. This will demonstrate your capability to handle the responsibilities of the Reception Administrator role.
✨Practice Makes Perfect
Rehearse common interview questions related to teamwork, organisation, and communication. Think about scenarios where you’ve successfully managed multiple tasks in a fast-paced environment. This will help you articulate your experiences clearly during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.