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Joining Meliá is to embark on a journey without borders, where your potential to grow, learn, and develop has no limits. It’s knowing that the world is yours — that you can build your career across multiple countries, all while being part of one warm, supportive, and passionate family.
Night Receptionist
Department: Front Office
Location: Meliá White House, London NW1 3UP
Hotel: Meliá Hotels & Resorts
Package: £29,280 per annum + Service Charge
About the Hotel
Meliá White House is a stylish and newly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links including Warren Street, Great Portland Street, and Regent’s Park Underground stations just five minutes away, the hotel offers modern comfort, elegant design, and exceptional service in the heart of London.
What’s in it for you?
• Competitive salary plus service charge
• Global career opportunities across 350+ Meliá hotels worldwide
• Exclusive hotel rates for you, your friends & family
• Meals on duty
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• High-street discounts through Perks at Work
• Loyalty rewards and recognition programmes
Mission
As a Night Receptionist, you will be responsible for ensuring a smooth, safe, and welcoming overnight experience for our guests. You will be the main point of contact during the night, delivering professional, warm, and efficient service while maintaining the highest standards of security, accuracy, and guest satisfaction.
Key Responsibilities – Night Front Office Operations
• Welcome and check in guests in a warm, professional, and genuine manner, addressing guests by name whenever possible
• Carry out check-out procedures accurately and informatively
• Ensure full awareness of hotel availability and actively upsell and cross-sell to maximise occupancy and revenue
• Adhere to all hotel credit policies, handling payments with accuracy and attention to detail
• Observe and comply with all security, health, and safety regulations during night shifts
• Handle guest enquiries and complaints efficiently, escalating to senior management when necessary
• File arrival registration cards and update all relevant guest information
• Process and file all restaurant, bar, and room service dockets
• Close city ledgers and third-party payments for next-day departures
• Maintain a calm, professional approach at all times, especially during emergencies
What we’re looking for
• Previous experience in a similar Night Reception or Front Office role
• Strong knowledge of OPERA PMS
• Fluency in English (Spanish language skills are an advantage)
• Excellent communication and customer service skills
• A responsible, organised, and proactive approach to work
• Eligibility to work in the UK is essential
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all our teams, fostering a respectful and supportive workplace for everyone. We believe our differences make us stronger and help us build a more responsible and sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
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Night Receptionist employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Meliá.
✨Tip Number 2
Prepare for the interview by researching Meliá and its values. Show us you understand what it means to be part of the Meliá family and how you can contribute to creating a warm and welcoming environment for guests.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Receptionist and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Receptionist
How to prepare for a job interview at Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research Meliá White House. Familiarise yourself with its location, amenities, and unique selling points. This will not only show your genuine interest but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you provided exceptional customer service or handled difficult situations. This will demonstrate your ability to maintain a calm and professional approach.
✨Brush Up on OPERA PMS
Since strong knowledge of OPERA PMS is essential for this role, make sure you're familiar with its functionalities. If you have experience with similar systems, be ready to discuss how those skills can transfer to OPERA.
✨Prepare for Common Interview Questions
Think about common questions you might face, such as how you would handle a guest complaint or what you would do in an emergency situation. Practising your responses will help you feel more confident and articulate during the interview.