Night Receptionist

The world is yours with Meliá. Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries, all with the feeling that you are part of a big family.

About Meliá London Kensington: Meliá is a member of Meliá Collection, an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant‑garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighbourhood in the city.

Salary package: £16630 plus service charge, hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards and referral bonuses, and many more.

Responsibilities:

• Ensure that all guests receive warm, memorable, and personalised assistance during the night hours of duty.
• Set the scene for their stay and ensure that guest needs are anticipated and that any requests are actioned.
• Complete tasks accurately and within given deadlines.
• Be responsible for making sure that the hotel remains secure throughout the night while providing support to the hotel team, carrying out additional Maintenance, F&B and HSK roles.
• Deal with complaints quickly and efficiently and find suitable solutions to any problem that may arise, communicating issues immediately to Management.

Candidate Requirements:

• Fluent English, spoken and written.
• Love interacting with people.
• Understand the impact of their job on the overall guest experience, safety, and security of the hotel operation.
• Be a team player.

Benefits Package:

• Competitive Salary.
• 28 days’ holiday including 8 public holidays.
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
• Discounted dental and health cover with HSF.
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
• Personal Development: programmes designed to support your career right from the start, with unlimited access to an online learning platform.
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
• High street discounts: with Perks at Work.

The successful candidate must already have eligibility to work in the UK.

Equality and Diversity: At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritise disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".