At a Glance
- Tasks: Deliver exceptional customer service and manage guest check-ins and reservations.
- Company: Join the Cornwall Hotel Collection, known for its award-winning hospitality.
- Benefits: Enjoy shared tips, staff discounts, and opportunities for career growth.
- Other info: Flexible shifts and a chance to participate in charity and environmental initiatives.
- Why this job: Be part of a dynamic team in stunning locations while making guests feel at home.
- Qualifications: Strong communication skills and a positive attitude; hospitality experience preferred but training provided.
The predicted salary is between 20000 - 25000 £ per year.
About us: Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality. Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views.
We are currently seeking a dynamic, organized and customer-focused individual to join our front of house team as a Receptionist.
Responsibilities:
- Providing excellent customer service by anticipating needs and exceeding expectations of guests
- Greeting guests and ensuring a smooth and seamless check in/out procedure, including processing of bills
- Manage and amend room reservations
- Restaurant bookings
- Reception admin duties
- Respond and deal with guest requests and enquiries via email, phone and face to face
- Liaising with other hotel departments to ensure smooth operations
- Handling cash and card transactions and balancing of reception tills
Requirements:
- Excellent customer service and communication skills via email, phone and face-to-face
- Strong organizational and multitasking abilities, with a keen attention to detail
- Previous experience in a hospitality or customer service role, with at least 2 years preferred, although full training will be provided
- Flexibility to work varied shifts, including mornings, evenings and weekends
- Positive attitude and a commitment to providing outstanding service in every interaction
Benefits:
- 100% shared tips
- Full training
- Opportunities to grow and progress within our four hotels
- Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
- Company Pension Contributions
- The chance to participate in charity fundraisers and environmental initiatives
- Staff rewards and parties
*We do not offer live in accommodation*
Receptionist in Newquay employer: Reception
The Cornwall Hotel Collection is an exceptional employer that values its staff and fosters a supportive work culture, making it an ideal place for those seeking a rewarding career in hospitality. With opportunities for growth across our four stunning hotels, employees benefit from comprehensive training, generous staff discounts, and the chance to engage in community initiatives. Join us in delivering outstanding service while enjoying the beautiful Cornish surroundings and a vibrant team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
