At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the world's leading hospitality brand, Marriott International.
- Benefits: Enjoy meals on duty, discounts, and opportunities for growth.
- Other info: Diverse and inclusive workplace with career advancement opportunities.
- Why this job: Be the first friendly face guests see and make their stay memorable.
- Qualifications: Customer service experience and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
About us: As the #1 leader in hospitality worldwide, Marriott International has 7600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to The V&A Restaurant our casual drinking and dining destination, offering a blend of British classics and international dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people. Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Benefits:
- Meals & refreshments on duty
- Uniforms
- Performance based incentives
- Learning and development opportunities
- Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
- Recognition programmes
What you will be doing:
- Meet & greet all guests and be their first interaction with the hotel
- Check guests in and out, according to company standards and procedures
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date reports.
- Process all payment types such as room charges, cash, debit, or credit cards.
- Sell a room/accommodation to a guest, without a reservation, based on availability
- Process requests for wake-up calls and advise guests of any messages.
- Confidently deal with guest queries and complaints
What we are looking for:
- Essential that you have hospitality and/or customer service experience
- A warm and genuine individual who enjoys putting people first
- Strong interpersonal and customer service skills
- Previous experience of IT applications
- Someone who wants to grow and develop within the company
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Compensation: Competitive salary
Night Receptionist in Manchester employer: Reception
Marriott International is an exceptional employer, offering a vibrant work culture in the heart of Manchester's Spinningfields District. As a Night Receptionist, you will enjoy competitive benefits including meals on duty, performance incentives, and extensive learning and development opportunities, all while being part of a globally recognised brand that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
