At a Glance
- Tasks: Welcome guests with a warm smile and ensure their stay is unforgettable.
- Company: Join a vibrant hotel team that values diversity and inclusivity.
- Benefits: Earn £13.62/hour, enjoy hotel discounts, and access health cash-back plans.
- Other info: Great career growth opportunities across 350+ hotels worldwide.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in reception and OPERA knowledge preferred; English fluency required.
The predicted salary is between 17046 - 17046 £ per year.
Part-time, 24 hours/week
Responsibilities
- Ensure all guests are welcomed and checked-in into the hotel in a warm, genuine and professional manner, and where possible address them by name.
- Provide clear information on check-out procedures.
- Project a helpful and enthusiastic attitude while offering choices, anticipating and identifying guest expectations so that their needs are met and where possible exceeded.
- Be aware of current hotel availability and propose up-sell and cross-sell opportunities to maximise room occupancy and hotel revenue.
- Present all accounts to company and agency bills with compliant back-up and provide the corresponding invoice to guests.
- Observe all security, health and safety regulations and act appropriately during emergency situations in accordance with hotel procedures.
- Carry out all duties with due regard for the specifications of relevant legislation and undertake any other reasonable duties as directed by senior reception staff or management.
- File all new arrivals registration cards after they have been completed by the guest, ensuring contact details are accurate.
Qualifications
- OPERA knowledge.
- Fluency in English; additional Spanish language skills are beneficial.
- Prior experience in a similar role.
- Eligibility to work in the United Kingdom.
Benefits
- Salary: £13.62 per hour (£17,046.54 per annum) plus service charge.
- Hotel discounts.
- Health cash-back plan.
- Meals on duty.
- Pension scheme.
- Loyalty rewards.
- Referral bonuses.
- 28 days holiday, including 8 public holidays.
- Contributory pension scheme.
- Referral bonus of £500 after successful completion of 6 months probation.
- Discounted dental and health cover with HSF.
- Travel and food discounts worldwide with access to hotel F&B discounts where applicable.
- Personal development programmes with unlimited access to an online learning platform.
- Career growth opportunities across a network of over 350 hotels worldwide.
- High street discounts through Perks at Work.
Equal Opportunity
We are committed to equal opportunities between women and men in the workplace, and to a corporate culture that promotes effective equality and diversity. We avoid any discrimination related to disability, race, religion, gender, or age. We support sustainable growth through a socially responsible team, and we commit to a sustainable future from a responsible present.
Receptionist (Part Time) in London employer: Reception
Join our vibrant hotel team as a part-time Receptionist, where you'll be at the forefront of creating memorable experiences for our guests. With a strong commitment to employee growth, we offer extensive training opportunities, competitive benefits including hotel discounts and a health cash-back plan, and a supportive work culture that values diversity and equality. Located in a bustling area, our hotel provides a dynamic environment that encourages personal development and career advancement across our global network of over 350 hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part Time) in London
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you get that interview, you can show off your knowledge and impress them with how well you understand their guests' needs.
✨Tip Number 2
Practice your warm and welcoming attitude! Role-play with a friend or family member to nail down how you’d greet guests and handle check-ins. The more genuine and enthusiastic you come across, the better your chances of landing that part-time receptionist gig.
✨Tip Number 3
Don’t forget to highlight your OPERA knowledge during interviews! If you’ve got experience with this system, make it known. It’s a big plus for the role, and we want to see you shine!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the perks and benefits we offer, so don’t miss out on that!
We think you need these skills to ace Receptionist (Part Time) in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring a warm, genuine touch to our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve welcomed guests or handled check-ins, and how you’ve exceeded their expectations. This will help us see why you’re a great fit!
Show Off Your Skills:If you’ve got OPERA knowledge or any additional language skills, shout about them! These are valuable assets that can really make a difference in our hotel environment, so don’t hold back on showcasing what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Reception
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, amenities, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Warm Welcome
As a receptionist, your first impression is crucial. Practice greeting guests warmly and professionally. You might even want to rehearse how you'd address guests by name, as this personal touch can make a big difference in their experience.
✨Show Off Your OPERA Skills
If you have experience with OPERA or similar hotel management systems, be ready to discuss it. Prepare examples of how you've used these tools to enhance guest experiences or streamline operations in your previous roles.
✨Anticipate Guest Needs
Think about how you can exceed guest expectations. During the interview, share specific examples from your past experience where you identified and met a guest's needs before they even had to ask. This will demonstrate your proactive approach and customer service skills.
