At a Glance
- Tasks: Supervise reception staff and ensure excellent guest service at Meliá White House.
- Company: Join the vibrant Meliá family in a modern hotel near Regent’s Park.
- Benefits: Competitive salary, 28 days holiday, travel discounts, and personal development opportunities.
- Other info: Diverse workplace with opportunities across 350+ hotels worldwide.
- Why this job: Be part of a global team and grow your career in hospitality.
- Qualifications: Experience in reception and strong leadership skills required.
The predicted salary is between 30500 - 30500 £ per year.
The world is yours with Meliá. Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless, providing an atmosphere where you can work in many countries and feel part of a big family.
About Meliá White House: Meliá White House is a modern and elegantly newly refurbished hotel located next to Regent’s Park, within a short walk from iconic shopping streets, and close to several underground stations.
Responsibilities:
- Be fully aware of all Reception/Cashier procedures and manual procedures in case of computer crash, having OPERA knowledge.
- Supervise and organize all staff on the duty shift to ensure maximum cover on the desk at all times, ensuring all meal breaks are taken.
- Ensure that all special requests for regular guests, VIPs and groups are addressed with guidance from the Reception Management team.
- Ensure that the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
- Assist the Reception Management team in implementing new procedures and coordinating training.
- Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team.
Benefits:
- Competitive Salary – £30,500
- Holidays – 28 days including 8 public holidays
- Contributory pension scheme
- Discounted dental and health cover with HSF
- Travel & Food discounts – employee special rates across Melia Hotels worldwide, including F&B discount (subject to individual outlets)
- Personal Development – access to an online learning platform and development programs
- Career growth – opportunity to progress across the network of over 350 hotels worldwide (subject to local right to work rules)
- High street discounts – via Perks at Work
- Paid time off to volunteer with partner charities
The successful candidate must already have eligibility to work in the UK. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Reception Supervisor (Maternity Cover) in London employer: Reception
Meliá White House is an exceptional employer that offers a vibrant work culture and numerous opportunities for personal and professional growth. With competitive salaries, generous holiday allowances, and access to a global network of over 350 hotels, employees can enjoy unique benefits such as travel discounts and paid volunteer time, all while being part of a diverse and inclusive family-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Meliá or similar hotels. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on OPERA knowledge and reception procedures. We want you to shine, so practice common interview questions and think of examples that showcase your supervisory skills.
✨Tip Number 3
Show your passion for customer service! During the interview, share stories about how you've gone above and beyond for guests. Meliá values a warm and welcoming atmosphere, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Meliá family. Let’s get you that dream job!
We think you need these skills to ace Reception Supervisor (Maternity Cover) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Reception Supervisor role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates get straight to the heart of their experiences and skills without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Reception
✨Know Your Stuff
Make sure you’re familiar with OPERA and all the reception procedures mentioned in the job description. Brush up on your knowledge of cash handling and how to manage situations when technology fails. This will show that you're prepared and can handle the responsibilities of the role.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be supervising staff. Be ready to discuss your previous experience in managing teams, ensuring coverage, and handling meal breaks. Share specific examples of how you've successfully led a team in a busy environment.
✨Customer Service is Key
Meliá values courtesy and efficiency in guest interactions. Prepare to share stories about how you've dealt with guest complaints or special requests in the past. Highlight your ability to remain calm under pressure and provide excellent service.
✨Emphasise Your Adaptability
With the opportunity for career growth across various locations, it’s important to demonstrate your flexibility and willingness to learn. Talk about times when you’ve adapted to new procedures or environments, and how you can contribute to the training of others.
