At a Glance
- Tasks: Supervise reception staff and ensure excellent guest service at Meliá White House.
- Company: Join the vibrant Meliá family in a modern hotel near Regent’s Park.
- Benefits: Competitive salary, 28 days holiday, travel discounts, and personal development opportunities.
- Other info: Diverse workplace with opportunities across 350+ hotels worldwide.
- Why this job: Be part of a global team and grow your career in hospitality.
- Qualifications: Experience in reception and strong leadership skills required.
The predicted salary is between 30500 - 30500 £ per year.
The world is yours with Meliá. Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless, providing an atmosphere where you can work in many countries and feel part of a big family.
About Meliá White House: Meliá White House is a modern and elegantly newly refurbished hotel located next to Regent’s Park, within a short walk from iconic shopping streets, and close to several underground stations.
Responsibilities:
- Be fully aware of all Reception/Cashier procedures and manual procedures in case of computer crash, having OPERA knowledge.
- Supervise and organize all staff on the duty shift to ensure maximum cover on the desk at all times, ensuring all meal breaks are taken.
- Ensure that all special requests for regular guests, VIPs and groups are addressed with guidance from the Reception Management team.
- Ensure that the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
- Assist the Reception Management team in implementing new procedures and coordinating training.
- Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team.
Benefits:
- Competitive Salary – £30,500
- Holidays – 28 days including 8 public holidays
- Contributory pension scheme
- Discounted dental and health cover with HSF
- Travel & Food discounts – employee special rates across Melia Hotels worldwide, including F&B discount (subject to individual outlets)
- Personal Development – access to an online learning platform and development programs
- Career growth – opportunity to progress across the network of over 350 hotels worldwide (subject to local right to work rules)
- High street discounts – via Perks at Work
- Paid time off to volunteer with partner charities
The successful candidate must already have eligibility to work in the UK. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Reception Supervisor (Maternity Cover) in London employer: Reception
Meliá White House is an exceptional employer that offers a vibrant work culture and numerous opportunities for personal and professional growth. With competitive salaries, generous holiday allowances, and access to a global network of over 350 hotels, employees can enjoy unique benefits such as travel discounts and paid volunteer time, all while being part of a diverse and inclusive family-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor (Maternity Cover) in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Reception Supervisor (Maternity Cover) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Reception
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Reception. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
