At a Glance
- Tasks: Supervise reception operations and ensure exceptional guest service.
- Company: Join the Meliá family, a global leader in hospitality.
- Benefits: Enjoy hotel discounts, pension scheme, and 28 days' holiday.
- Other info: Be part of a diverse team committed to innovation and sustainability.
- Why this job: Elevate your career while making guests feel special every day.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 30576 - 30576 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
Location: London Kensington, UK
Salary: £30,576 + Service Charge
What’s in it for you?
- Global career opportunities across more than 350 hotels
- Hotel discounts for you, your friends & family across the globe
- Company pension scheme
- Loyalty rewards & refer-a-friend bonus
- 28 days' holiday including bank holidays
- Access to Meliá's global e-learning platform for personal & professional development
- High-street savings through Perks at Work
Mission
As Reception Supervisor, you will supervise the daily operation of Reception, ensuring exceptional service standards for all guests. You will support and guide the reception team on shift, ensure operational procedures are followed, and deliver a personalised and seamless guest experience aligned with Meliá brand standards.
Key Responsibilities – Operational Excellence
- Acting as a Duty Manager in the absence of senior management.
- Provide support across shifts, including covering night duties when required.
- Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
- Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
- Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
- Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
- Monitor room availability, overbookings, and room moves in coordination with relevant departments.
- Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
- Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
- Handle guest feedback and complaints promptly and professionally, escalating when required.
- Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.
What we’re looking for
- Previous supervisory experience in Front Office or a hospitality environment
- Strong leadership, communication, and organisational skills
- Excellent guest focus with a passion for personalised service
- Ability to manage teams on shift and maintain operational standards
- Strong attention to detail and problem-solving skills
- Fluency in English; additional languages are an advantage
At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Reception Supervisor in London employer: Reception
Meliá is an exceptional employer that offers a vibrant work culture where every team member is valued and encouraged to grow. With global career opportunities across over 350 hotels, generous benefits including hotel discounts, a comprehensive pension scheme, and a commitment to personal development through e-learning, Meliá fosters an environment of support and inspiration. Join us in London Kensington, where your passion for hospitality can flourish within a diverse and inclusive family atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Meliá. A friendly chat can lead to insider tips or even a referral that could land you an interview.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Meliá values personalised service, so share stories that highlight your experience and dedication to making guests feel special.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Reception Supervisor. Meliá wants to see your problem-solving skills in action, so be ready to discuss how you’d manage guest complaints or team dynamics.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure your CV is tailored to the Reception Supervisor role. Highlight your previous supervisory experience and any relevant skills that align with our mission of delivering exceptional service standards.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for Meliá. Be specific about your experiences and how they relate to the responsibilities of the role. We love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Reception
✨Know the Company Inside Out
Before your interview, take some time to research Meliá and its values. Understand their commitment to exceptional service and how they celebrate diversity. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you motivate others to deliver top-notch service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific situations where you turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how Meliá supports career growth. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
