At a Glance
- Tasks: Supervise reception operations and ensure exceptional guest service.
- Company: Join the Meliá family, a global leader in hospitality.
- Benefits: Enjoy hotel discounts, pension scheme, and 28 days' holiday.
- Other info: Be part of a diverse team committed to innovation and sustainability.
- Why this job: Elevate your career while making guests feel special every day.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 30576 - 30576 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
Location: London Kensington, UK
Salary: £30,576 + Service Charge
What’s in it for you?
- Global career opportunities across more than 350 hotels
- Hotel discounts for you, your friends & family across the globe
- Company pension scheme
- Loyalty rewards & refer-a-friend bonus
- 28 days' holiday including bank holidays
- Access to Meliá's global e-learning platform for personal & professional development
- High-street savings through Perks at Work
Mission
As Reception Supervisor, you will supervise the daily operation of Reception, ensuring exceptional service standards for all guests. You will support and guide the reception team on shift, ensure operational procedures are followed, and deliver a personalised and seamless guest experience aligned with Meliá brand standards.
Key Responsibilities – Operational Excellence
- Acting as a Duty Manager in the absence of senior management.
- Provide support across shifts, including covering night duties when required.
- Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
- Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
- Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
- Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
- Monitor room availability, overbookings, and room moves in coordination with relevant departments.
- Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
- Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
- Handle guest feedback and complaints promptly and professionally, escalating when required.
- Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.
What we’re looking for
- Previous supervisory experience in Front Office or a hospitality environment
- Strong leadership, communication, and organisational skills
- Excellent guest focus with a passion for personalised service
- Ability to manage teams on shift and maintain operational standards
- Strong attention to detail and problem-solving skills
- Fluency in English; additional languages are an advantage
At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Reception Supervisor in London employer: Reception
At ME London Hotel, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Luxury Front Desk Host, you'll not only enjoy competitive packages and hotel discounts but also have access to global career opportunities that foster personal and professional growth. Join us in delivering exceptional guest experiences while being part of a dynamic team that celebrates innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
