At a Glance
- Tasks: Lead front office operations and deliver exceptional customer service.
- Company: Dynamic hospitality company focused on innovation and creativity.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Join a fun workplace that values creativity and career growth.
- Qualifications: Experience in guest service management and strong leadership skills.
The predicted salary is between 28103 - 34348 £ per year.
An exceptional opportunity has arisen for a passionate Duty Manager to be part of the Team at Criterion Hospitality. As Guest Service Manager you will:
- Assist the Front Office Manager in successfully administering and executing all front office operations daily.
- Showcase excellent leadership and interpersonal skills.
- Be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.
About The company: We are a passionate and creative company looking to bring innovation into our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you. Four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.
What are we looking for?
- Previous experience as a Guest Service Manager or similar role in a hotel.
- Excellent detailed knowledge of Front Office operations.
- A hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members.
- Excellent man management skills, confidence, presence, a passion for service delivery, and enjoyment of working in a busy environment.
- A can-do attitude, excellent communication skills, and being hands-on where needed with your team.
What we offer you:
- Daily food allowance (non-contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us. Prior experience within a similar role is essential and experience highly beneficial. Apply ASAP if you want to join a fast-paced innovative UK company.
Night Guest Service Manager in London employer: Reception
At ME London Hotel, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Luxury Front Desk Host, you'll not only enjoy competitive packages and hotel discounts but also have access to global career opportunities that foster personal and professional growth. Join us in delivering exceptional guest experiences while being part of a dynamic team that celebrates innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
