At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality experiences for our guests.
- Company: Join St Ermin's Hotel, a top-rated workplace in the hospitality industry.
- Benefits: Enjoy a great salary, service charge, and fantastic staff canteen meals.
- Other info: Flexible hours and opportunities for growth in a supportive environment.
- Why this job: Be part of a fun, energetic culture while making lasting memories.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an experienced Duty Manager to join the team here at St Ermin's Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.
Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London – Breakfast, Lunch & Dinner.
- Range of benefits including access to Medicash (cashback platform), financial advice, mental health support, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
As a Duty Manager, you will ensure to deliver warm, gracious, individual service to every guest following the St. Ermin's guidelines and procedures as well as the Marriott standards, embracing and displaying the St Ermin's culture of Fun, Love and Energy.
What will you be doing?
- Responsible for the overall smooth running of the operations.
- Responsible for managing and developing the Reception and Switchboard team members.
- Drive the team to achieve KPIs set for the department.
- Be the first point of contact for guest feedback and complaints and work collaboratively with all other departments to ensure guests receive seamless service throughout their stay.
- Have knowledge about the local area and the hotel’s unique history.
- Duty Manager is expected to carry out any reasonable requests given by the management.
- Be flexible regarding work schedule, able to work at nights and cover any other areas such as Switchboard, Reception and Concierge.
- To be familiar with:
- the hotel’s Fire Procedures
- the hotel’s Health & Safety Policy and Procedures
- the hotel’s facilities and outlets
- the hotel’s operation standards and departmental procedures
Note: This description is not intended to establish a total definition of the job, but an outline of the duties. You will have to be eligible to work in the UK to be considered for the role.
Duty Manager in London employer: Reception
St Ermin's Hotel is an exceptional employer in the hospitality sector, renowned for its commitment to employee well-being and a vibrant work culture that embodies Fun, Love, and Energy. As a London living wage and Workplace Mental Health-chartered Employer, we offer competitive salaries, a fantastic staff canteen, and a range of benefits including mental health support and exclusive discounts across Marriott brands. Joining our team means becoming part of a supportive environment where you can grow professionally while creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at St Ermin's Hotel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show your personality! When you get that interview, let your fun, love, and energy shine through. Share stories that highlight your experience in hospitality and how you embody the values of St Ermin's.
✨Tip Number 3
Research is key! Familiarise yourself with St Ermin's culture and history. Knowing the ins and outs of the hotel will not only impress your interviewers but also help you connect your experiences to their unique vibe.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested and makes it easier for us to find your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating memorable experiences for guests. Share a story or two that highlights your passion for the industry.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight relevant experience and skills that align with our values of Fun, Love, and Energy. We appreciate when applicants take the time to connect their background to what we do here at St Ermin's.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Use a friendly tone and express why you think you'd be a great fit for our team. Remember, we’re looking for someone who embodies our culture!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Reception
✨Know the Company Culture
Before your interview, dive into the St Ermin's culture of Fun, Love, and Energy. Familiarise yourself with their values and think about how you can embody these in your role as a Duty Manager. This will show that you're not just looking for a job, but that you genuinely want to be part of their vibrant team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be responsible for managing and developing your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your leadership style and how it aligns with their focus on delivering exceptional service will set you apart.
✨Be Ready for Scenario Questions
Expect questions about handling guest feedback and complaints. Think of specific scenarios where you've turned a negative experience into a positive one. This will demonstrate your problem-solving skills and your commitment to providing seamless service, which is crucial for this role.
✨Know the Local Area
Familiarise yourself with the local area and the unique history of St Ermin's Hotel. Being knowledgeable about local attractions and events will not only impress your interviewers but also show that you're ready to enhance the guest experience right from the start.
