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- Tasks: Support the front desk team and ensure smooth hotel operations during night hours.
- Company: Join a global hotel brand with a focus on diversity and inclusion.
- Benefits: Competitive salary, 29 days holiday, travel discounts, and career development opportunities.
- Other info: Access to a network of over 350 hotels worldwide for career growth.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Eligibility to work in the UK and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Mission
To ensure a continuance of Management supervision during the Night Management hours of duty, and to ensure all computer reports are run correctly and on time. To ensure all staff on duty are supervised and aware of the room count, special events/functions and any specific room type overbooking. To be totally supportive and promote positive guest/customer care to the Reception team enabling them to provide the highest level of service at all times.
Duties and Responsibilities
Be fully conversant with all Duty Management procedures, ensuring the efficient operation of the hotel is continued during night operations. Provide maximum support to the front desk team with the objective of alleviating problems or delays that may occur on check-in or check-out. Use effectively the Duty Manager’s log book to portray any operational problems, detailing any incident as it occurred and any action taken. Actively promote the selling of the hotel and its facilities, and the up-selling of the bedrooms wherever necessary. Ensure that departmental and corporate product targets are achieved (up-selling). Ensure the requirements of the Financial Controller are met, with regard to auditing the system and providing the required statutory and company information, checking that this information is accurate and provided on time. Be fully conversant with all of the Hotel’s facilities. Have up-to-date product knowledge and be aware of all current promotional activities that are being offered throughout the hotel. Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to colleagues in a constructive and clear manner. Liaise with the Head of Departments for the update and follow up of the Hotel’s Action Plan (PACC).
Requirements
The successful candidate must already have eligibility to work in the UK.
Benefits
Competitive Salary
Holidays: 29 days’ holiday including 8 public holidays
Contributory pension scheme and Life Assurance
Discounted dental and health cover with HSF
Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts: with Perks at Work
Equal Opportunity Statement
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Assistant Night Manager in London employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the hotel, understand their values, and be ready to discuss how you can contribute to their night operations. Practice common interview questions and think about your own experiences that showcase your skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see that you’re not just qualified but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Assistant Night Manager in London
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what the Assistant Night Manager role is all about. Familiarise yourself with the duties and responsibilities listed in the job description so you can tailor your application to show how you fit the bill.
Show Your Experience: Highlight any relevant experience you have that aligns with the responsibilities of the role. Whether it's managing a team or dealing with customer complaints, make sure to provide specific examples that demonstrate your skills and how they relate to the job.
Be Personable: Since this role involves a lot of guest interaction, let your personality shine through in your application. Use a friendly tone and express your passion for providing excellent customer service. We want to see that you’re not just qualified, but also someone who genuinely cares about guests' experiences.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Reception
✨Know Your Night Operations
Make sure you’re well-versed in the hotel’s night management procedures. Brush up on how to handle check-ins and check-outs during the night shift, as well as any specific challenges that might arise. This will show your potential employer that you’re ready to step into the role with confidence.
✨Showcase Your Customer Care Skills
Prepare examples of how you've dealt with guest complaints or enhanced customer experiences in the past. Highlighting your ability to promote positive guest care will demonstrate that you understand the importance of service excellence, especially during night operations.
✨Familiarise Yourself with Hotel Facilities
Before the interview, take some time to learn about the hotel’s facilities and current promotions. Being able to discuss these confidently will not only impress your interviewers but also show that you’re genuinely interested in the role and the hotel itself.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you’ve successfully resolved operational issues or improved processes. The interviewers will want to know how you handle challenges, so having a few solid examples up your sleeve will help you stand out as a proactive candidate.