At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a charming 17th Century manor house in the Cotswolds.
- Benefits: Competitive pay, monthly service charge, and amazing discounts across hotels.
- Other info: Flexible work-life balance and excellent career progression opportunities.
- Why this job: Be part of a friendly team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location.
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay, for a full-time employee.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role.
Being host to our guests means you’ll pay a large part in making sure they make memories to last a lifetime. Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that. We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
- We sustain you physically too; meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist employer: Reception
The Slaughters Manor House is an exceptional employer, offering a vibrant work culture where teamwork and camaraderie thrive in the stunning Cotswolds. With competitive pay, generous service charge distribution, and numerous employee benefits including discounts across our family of hotels, we prioritise your well-being and professional growth, ensuring you have the opportunity to develop your career in a supportive environment. Join us to create memorable experiences for our guests while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Slaughters Manor House. Familiarise yourself with its history, services, and what makes it special. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Brush up on your communication skills and think about how you can create memorable experiences for guests. Maybe even role-play some scenarios with a friend to get comfortable!
✨Tip Number 3
Be ready to showcase your personality! The Slaughters Manor House values thoughtfulness and connection. During your chat, let your passion for hospitality shine through. Share stories that highlight your experience and how you connect with guests.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions or want to express your enthusiasm, send a WhatsApp message with FAMILYFIRST to +44 7782 822774. It’s a great way to show initiative and get a feel for the team culture before you even step foot in the interview.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience and skills that match what we’re looking for, like customer service or teamwork. It’ll make you stand out!
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our amazing team culture right there!
How to prepare for a job interview at Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research The Slaughters Manor House. Familiarise yourself with its history, services, and the unique experiences it offers. This will not only impress your interviewers but also help you understand how you can contribute to creating memorable experiences for guests.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and share specific examples of how you've gone above and beyond to ensure guests feel welcome and valued. Remember, personality matters!
✨Emphasise Team Spirit
The hotel values teamwork, so be prepared to discuss how you work well with others. Share stories that demonstrate your ability to collaborate across departments and support your colleagues. This will show that you’re not just a great individual contributor but also a team player.
✨Be Flexible and Open-Minded
Flexibility is key in the hospitality industry. During your interview, express your willingness to adapt to different situations and schedules. Mention any past experiences where you successfully managed unexpected changes or challenges, as this will resonate with their emphasis on work/life balance.
