At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a luxury hotel.
- Company: St. James's Hotel and Club, a prestigious 5-star boutique hotel in Mayfair.
- Benefits: 50% off for friends and family, continuous training, and generous holiday entitlement.
- Other info: Flexible working hours with opportunities for professional growth.
- Why this job: Join a legacy of hospitality and make a real impact on guest experiences.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Nestled in a quiet cul-de-sac in the heart of Mayfair, St.
James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury.
Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.
Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy.
The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique.
The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St.
James’s skyline.
What truly defines the "St.
James’s story" is its blend of history and heart.
Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years.
It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.
About the Role
We are seeking an experienced, passionate, and service-driven
Front of House Manager to lead the guest-facing operations of our 5-star boutique hotel.
With 60 beautifully appointed bedrooms, our hotel is renowned for delivering exceptional service.
As Front of House Manager, you will lead a team of 13 across Reception and Concierge, ensuring every guest enjoys a seamless and memorable experience from arrival through to departure.
This is an exciting opportunity for a confident leader who thrives in a luxury hospitality environment and is passionate about developing people, maintaining exceptional standards, and creating unforgettable guest experiences.
Key Responsibilities
- Lead, motivate, and develop a team of 13 across Reception and Concierge.
- Deliver consistently outstanding guest service, ensuring all interactions reflect
LQA standards.
- Oversee the day-to-day operation of Reception, ensuring smooth and efficient service at all times.
- Recruit, train, coach, and mentor team members to achieve their full potential.
- Manage departmental rotas, payroll, staffing levels, and holiday planning.
- Handle guest feedback and resolve any concerns professionally and efficiently, turning challenges into positive experiences.
- Work closely with Housekeeping, Reservations, Food & Beverage, and
Maintenance to ensure seamless guest journeys.
- Monitor departmental performance, service standards, and operational procedures, identifying opportunities for continuous improvement.
- Ensure compliance with health and safety, security, and company policies.
- Drive upselling opportunities and contribute to achieving departmental revenue targets.
- Maintain excellent knowledge of hotel facilities, local attractions, and guest services.
About You
We're looking for someone who brings
- Previous experience as a Front Office Manager, Front of House Manager, or Assistant
Front Office Manager within a luxury or 4/5-star hotel.
- Strong leadership skills with a proven ability to inspire, motivate, and develop high-performing teams.
- A genuine passion for exceptional guest service and luxury hospitality.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Confidence in handling guest relations and resolving issues with professionalism and empathy.
- Experience using hotel property management systems is desirable.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
Your hours of work
- Reporting to the General Manager, the role is full-time, 40-hours per week. Working to a flexible rota with a 30-minute unpaid break.
What We Offer
- 50% off from room and F&B outlets for friends and family
- Continuous training and development for all staff of all levels
- TFL monthly travel card for zone 1 -2 paid after successful completion of probation
- Staff meals provided on shift
- Discretionary service charge
- Laundry service all formal uniform
- Introduce a friend scheme
- Employee Assistance Programme
- Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 36 days, every two holiday years to a maximum of eight with long service anniversaries, pro-rata for part-time staff.
If you are a passionate hospitality professional with a commitment to delivering exceptional guest experiences and leading a high-performing team, we'd love to hear from you.
Front of House Manager employer: Reception
At ME London Hotel, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Luxury Front Desk Host, you'll not only enjoy competitive packages and hotel discounts but also have access to global career opportunities that foster personal and professional growth. Join us in delivering exceptional guest experiences while being part of a dynamic team that celebrates innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
