At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle enquiries with a smile.
- Company: Join the Cornwall Hotel Collection, known for exceptional service and stunning locations.
- Benefits: Enjoy shared tips, staff discounts, training, and opportunities for career growth.
- Other info: Flexible shifts, fun staff events, and a chance to contribute to charity initiatives.
- Why this job: Be part of a vibrant team in a beautiful hotel setting, making guests feel at home.
- Qualifications: Strong communication skills and a positive attitude; hospitality experience preferred.
The predicted salary is between 20000 - 25000 € per year.
About us
Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality. Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.
We are searching for a friendly, professional and well organised person to join our reception team at The Falmouth Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include, but are not limited to, greeting guests, ensuring a smooth check-in/check-out process and handling telephone and email enquiries. This is a full time position, 38 - 40 hours per week, working 5 over 7 days a week including evenings, weekends and bank holidays.
Responsibilities
- Greet and welcome visitors in a warm and professional manner.
- Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
- Manage the reception area, maintaining a tidy and welcoming environment.
- Provide administrative support to various departments as needed.
- Respond to emails and other correspondence promptly.
Requirements
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Positive attitude and a commitment to providing outstanding service in every interaction.
- Experience of using a hotel PMS system such as Mews.
- The ideal candidate will have excellent communication skills, a positive ‘can-do’ attitude and the ability to develop good working relationships with staff members.
- Flexibility to work varied shifts, including mornings, evenings and weekends.
- Previous experience in a hospitality or customer service role preferred.
Benefits:
- 100% shared tips
- Full training
- Opportunities to grow and progress within our three hotels
- Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
- Company Pension Contributions
- Uniform
- The chance to participate in charity fundraisers and environmental initiatives
- Staff rewards and parties
*Please note, we do not offer live in accommodation*
Receptionist in Falmouth employer: Reception
The Cornwall Hotel Collection is an exceptional employer, offering a vibrant work culture rooted in local heritage and a commitment to outstanding service. As a Receptionist at The Falmouth Hotel, you will enjoy full training, opportunities for career progression across our four distinctive hotels, and generous staff discounts on accommodation, dining, and leisure facilities. Join us in creating memorable experiences for our guests while being part of a supportive team that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Falmouth
✨Tip Number 1
First things first, make sure you know the Cornwall Hotel Collection inside out. Familiarise yourself with our hotels and what makes each one special. When you walk in for your interview, drop some knowledge about The Falmouth and show us you’re genuinely interested!
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of our hotels. Role-play with a friend or family member to nail that warm greeting and professional phone etiquette. We want to see your friendly vibe shine through!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills. Think of examples from past experiences where you’ve handled tricky situations. We love candidates who can think on their feet and keep things running smoothly at the reception.
✨Tip Number 4
Finally, apply through our website! It’s the best way to get your application noticed. Plus, we’re always looking for passionate individuals who want to grow with us. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Receptionist in Falmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for joining our reception team.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at The Falmouth Hotel. Highlight your relevant experience in hospitality or customer service, and mention any familiarity with hotel PMS systems like Mews to catch our eye!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-organised applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Cornwall Hotel Collection!
How to prepare for a job interview at Reception
✨Know the Company Inside Out
Before your interview, take some time to research the Cornwall Hotel Collection. Familiarise yourself with their values, the unique features of each hotel, and their commitment to exceptional service. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Show Off Your Communication Skills
As a receptionist, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've effectively handled customer inquiries or resolved issues in the past. This will demonstrate your ability to communicate well under pressure.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've successfully managed multiple tasks or maintained a tidy workspace. Bring these examples to the interview to showcase your multitasking abilities and attention to detail, which are essential for managing the reception area.
✨Embrace the 'Can-Do' Attitude
The Cornwall Hotel Collection values a positive attitude. During your interview, express your enthusiasm for the role and your willingness to tackle challenges. Share stories that highlight your problem-solving skills and how you maintain a positive outlook, even in busy situations. This will resonate well with the interviewers.
