Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise the reception team and ensure a five-star welcome experience for members and guests.
- Company: The Arts Club, a historic private members’ club in Mayfair, London.
- Benefits: Career development, private medical benefits, discounts, and complimentary meals on shift.
- Why this job: Join a vibrant community and play a key role in London's cultural life.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
- Other info: Diverse environment with excellent growth opportunities and a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Located in the heart of Mayfair, The Arts Club is one of London’s most historic private members’ clubs, home to a vibrant community with a passion for the creative arts, literature, and business. Offering exceptional dining, live music, and a world-class events programme, the Club remains at the heart of contemporary cultural life in London.
As Reception Supervisor, you will play a crucial role in delivering a five-star welcome experience. You will oversee the day-to-day Front Desk operation, support and guide the Reception team, resolve member queries, and ensure every interaction reflects the high standards of The Arts Club. Working closely with senior management, you will help maintain seamless service and an efficient, well-presented reception environment.
Key Responsibilities- Supervise Reception operations to ensure exceptional member and guest service at all times
- Lead the Reception team during shifts — delegating tasks, monitoring performance, and ensuring high grooming and presentation standards
- Handle member and guest enquiries, issues, and complaints with efficiency and professionalism, escalating when appropriate
- Support front desk procedures including member check-ins, reservations, messaging, emails, and call handling
- Maintain accurate and up-to-date member profiles and oversee lost property, cloakroom processes, and deliveries
- Liaise with Housekeeping and Maintenance to ensure operational issues are promptly addressed
- Provide clear handovers between shifts to ensure continuity of service
- Oversee stock control of uniforms and assist with courier requests
- Contribute to department targets and ensure compliance with Club policies and statutory regulations (including Health & Safety, Fire Safety, and Covid-19 measures)
- Assist in training and developing Reception team members, supporting continuous improvement
- Previous experience in a supervisory or senior front desk role within luxury hospitality or a high-service environment
- Confident communicator with strong interpersonal and conflict-resolution skills
- Excellent organisational abilities with a calm, adaptable approach to fast-paced environments
- Professional appearance and strong attention to detail
- Ability to work collaboratively with multiple internal departments
- Working knowledge of reception systems or property management software (desirable)
- Excellent career development opportunities
- Private medical benefits
- Discounts on food & beverage in our restaurants and sister businesses
- Enhanced sick pay and maternity pay
- Life assurance
- Pension Scheme
- Long Service Awards
- Complimentary meals while on shift
- Uniform laundry service
- Employee assistance programme
- Birthday Day Off*
*Terms and conditions apply to all the above benefits
Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However, applicants must have the Right to Work in the UK.
Senior Receptionist in City of Westminster employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at places like The Arts Club. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for exceptional service shine through. Remember, they’re looking for someone who fits into their vibrant community, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle member complaints or team conflicts. Practising these scenarios will help you demonstrate your conflict-resolution skills and calm approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Arts Club family.
We think you need these skills to ace Senior Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Senior Receptionist role. Highlight your relevant experience in luxury hospitality and any supervisory skills that align with what we're looking for at The Arts Club.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our vibrant community.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Reception
✨Know The Arts Club Inside Out
Before your interview, take some time to research The Arts Club. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can motivate and support your future colleagues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've handled member complaints or operational issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Dress to Impress
Given the luxury environment of The Arts Club, your appearance matters. Dress professionally and ensure your grooming reflects the high standards expected in a five-star setting. This will help create a positive first impression right from the start.
