At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join ME by Meliá, a lifestyle hotel that celebrates culture and creativity.
- Benefits: Enjoy competitive pay, hotel discounts, and 28 days of holiday.
- Other info: Join a diverse team with global career opportunities and a commitment to sustainability.
- Why this job: Be the first point of contact and make a real impact on guest experiences.
- Qualifications: Previous reception experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Department: Front Office
Location: ME London Hotel, WC2R 1HA
Reports to: Front Office Manager
Package: competitive + service charge + benefits
About ME London
ME by Meliá is a collection of lifestyle hotels where culture, creativity and community come together to create something truly distinctive. Each ME hotel is deeply connected to its destination, becoming a social hub that attracts the city’s cultural scene. Music, art, design, fashion and gastronomy define the ME experience — offering our guests far more than just a place to stay. If you radiate energy, have a strong personal style, love culture, trends, music and innovation, and enjoy creating memorable experiences, then ME by Meliá is the place for you.
What’s in it for you?
- Competitive salary plus service charge
- 28 days’ holiday including public holidays
- Hotel discounts worldwide for you, your friends & family
- Meals on duty
- Health cash back plan and discounted dental cover
- Company pension scheme
- Loyalty rewards and referral bonus (£500)
- Access to Meliá’s global e-learning platform
- Career opportunities across 350+ hotels worldwide
- High-street discounts through Perks at Work
- Pay Day Parties and team celebrations
Mission
As a Receptionist, you will deliver a warm, efficient and professional guest experience at all times. You will be the first point of contact for our guests, ensuring every arrival and departure reflects the ME brand standards while anticipating needs and exceeding expectations.
Key Responsibilities
- Welcome and check in guests in a genuine, professional and personalised manner
- Ensure a smooth and informative check-out experience
- Anticipate guest needs, offer solutions and create memorable moments
- Maintain strong knowledge of hotel availability to support up‑selling and cross‑selling
- Handle billing accurately, issuing invoices and managing company and agency accounts
- Maintain accurate guest records and registration documentation
- Follow all health, safety and security procedures, including emergency protocols
- Comply with relevant legislation and brand standards
- Support the Front Office team with any additional duties as required
What we’re looking for
- Previous experience in a similar Front Office / Reception role
- Working knowledge of OPERA PMS
- Fluency in English (Spanish is an advantage)
- Strong communication and interpersonal skills
- A proactive, service-driven and positive attitude
- High attention to detail and strong organizational skills
- Ability to work flexibly, including shifts and weekends
- Eligibility to work in the UK
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. From our newest team members to our most experienced leaders, we are all Very Inspiring People. We believe in growth, recognition and creating opportunities that allow you to shape your future — wherever in the world that may be.
Our Commitment to Diversity & Sustainability
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion and equality across our teams and are committed to creating a respectful, inclusive and accessible workplace for all. We also support the sustainable growth of our industry, guided by our motto: “Towards a sustainable future, from a responsible present.” If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Receptionist in City of Westminster employer: Reception
At ME by Meliá, we pride ourselves on being an exceptional employer that values creativity, culture, and community. Our vibrant work environment at the ME London Hotel fosters personal growth and offers competitive benefits, including hotel discounts worldwide, a health cash back plan, and opportunities for career advancement across our global network of over 350 hotels. Join us to be part of a team that celebrates diversity and inspires memorable experiences for our guests.
