At a Glance
- Tasks: Supervise reception operations and ensure exceptional guest service.
- Company: Join the Meliá family, a global leader in hospitality.
- Benefits: Competitive salary, hotel discounts, pension scheme, and 28 days holiday.
- Other info: Be part of a diverse, inclusive culture with growth opportunities.
- Why this job: Elevate your career while making guests feel special every day.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 31111 - 31111 £ per year.
The world is yours with Meliá. Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
Department: Front Office – Reception
Location: ME London, UK
Reports to: Front Office Manager / Reception Management Team
Salary: £31,111 + Service Charge
What’s in it for you?
- Global career opportunities across more than 350 hotels
- Hotel discounts for you, your friends & family across the globe
- Company pension scheme
- Loyalty rewards & refer-a-friend bonus
- 28 days’ holiday including bank holidays
- Access to Meliá’s global e-learning platform for personal & professional development
- High‑street savings through Perks at Work
- Meals on duty
Mission
As Reception Supervisor, you will supervise the daily operation of Reception, ensuring exceptional service standards for all guests. You will support and guide the reception team on shift, ensure operational procedures are followed, and deliver a personalised and seamless guest experience aligned with Meliá brand standards.
Key Responsibilities – Operational Excellence
- Act as a Duty Manager in the absence of senior management.
- Provide support across shifts, including covering night duties when required.
- Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
- Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
- Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
- Ensure full compliance with security, health & safety, fire, credit, and cash‑handling procedures.
- Monitor room availability, overbookings, and room moves in coordination with relevant departments.
- Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
- Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
- Handle guest feedback and complaints promptly and professionally, escalating when required.
- Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.
What we’re looking for
- Previous supervisory experience in Front Office or a hospitality environment
- Strong leadership, communication, and organisational skills
- Excellent guest focus with a passion for personalised service
- Ability to manage teams on shift and maintain operational standards
- Strong attention to detail and problem‑solving skills
- Fluency in English; additional languages are an advantage
Because belonging to the great Meliá family is being VIP. At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Reception Supervisor in City of Westminster employer: Reception
Meliá is an exceptional employer that offers a vibrant work culture where every team member is valued and encouraged to grow. With global career opportunities across over 350 hotels, generous benefits including hotel discounts, a comprehensive pension scheme, and a commitment to personal development through e-learning, Meliá fosters an environment of support and inspiration. Join us at ME London, where your passion for hospitality can flourish in a diverse and inclusive setting, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Meliá or similar hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality during interviews! Meliá values passion and warmth, so let your enthusiasm for guest service shine through. Share stories that highlight your leadership skills and guest-focused approach.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle specific scenarios as a Reception Supervisor. This shows you’re ready to tackle challenges and maintain operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Meliá there.
We think you need these skills to ace Reception Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Reception Supervisor role. Highlight your previous supervisory experience and how it aligns with our mission at Meliá. We love seeing how your skills can contribute to our team!
Be Specific About Your Experience:Don’t just list your past jobs; tell us about specific situations where you demonstrated strong leadership or problem-solving skills. We’re looking for examples that show how you’ve handled challenges in a hospitality environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Reception
✨Know the Company Inside Out
Before your interview, take some time to research Meliá and its values. Understand their commitment to exceptional service and how they celebrate diversity. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or handled difficult situations. Highlight your communication skills and how you motivate others to maintain high service standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and guest focus. Think of scenarios where you've dealt with guest complaints or operational challenges. Practising these responses will help you demonstrate your ability to handle real-life situations effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your genuine interest in the position and helps you determine if Meliá is the right fit for you. Consider asking about their training programmes or how they support career growth.
