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- Tasks: Lead the night team, ensuring smooth hotel operations and exceptional guest service.
- Company: Join Meliá, a global hospitality brand with a warm and supportive culture.
- Benefits: Competitive salary, hotel discounts, health plan, and 29 days’ holiday.
- Other info: Diverse and inclusive workplace with global career opportunities.
- Why this job: Elevate your career while making a real impact in a dynamic environment.
- Qualifications: Experience in hotel management and strong guest service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Department: Night Reception
Location: London, UK
Reports to: Reception Manager / Front of House Manager
Direct Reports: Assistant Night Manager, Night Porters, Night Receptionist
Package: Competitive package, plus service charge
What’s in it for you?
- Competitive compensation package
- Global career opportunities across 350+ hotels
- Hotel discounts for you, your friends & family worldwide
- Health medical cash plan
- Company pension scheme
- Loyalty rewards & refer-a-friend bonus
- 29 days’ holiday including bank holidays
- Unlimited access to Meliá’s global e-learning platform
- Career growth within a global hospitality brand
- High-street savings through Perks at Work
- Meals on duty
Mission
As Night Manager, you will ensure full management supervision of the hotel during night hours, maintaining seamless operations, accurate reporting and exceptional guest service. You will lead the night team, ensuring all procedures, security standards and financial controls are followed, while acting as the senior decision-maker in the absence of senior management.
Key Responsibilities
- Oversee the hotel during night operations, ensuring smooth and efficient service at all times
- Act as Duty Manager, taking full responsibility for the hotel overnight
- Ensure all night audit reports and system processes are completed accurately and on time
- Supervise and support the night team, ensuring awareness of occupancy levels, events and operational priorities
- Deliver excellent guest service, handling queries and resolving complaints efficiently
- Support the front desk team to ensure smooth check-in and check-out processes
- Maintain a safe and secure environment, ensuring compliance with health & safety, fire and licensing regulations
- Monitor and enforce financial procedures, including credit control, allowances and adjustments
- Ensure effective communication and handover between day and night teams
- Maintain accurate logs of incidents, actions and operational updates
What we’re looking for
- Experience in Front Office or Night Management within a hotel environment
- Strong knowledge of hotel operations, night audit and Duty Management procedures
- Proven ability to lead and supervise teams effectively
- Strong guest service skills with experience handling complaints and problem-solving
- Excellent organisational skills and attention to detail
- Good understanding of financial controls and reporting processes
- Knowledge of health & safety, fire safety and security procedures
- Confident decision-maker with the ability to work independently
- Strong communication skills and ability to work across departments
- Flexibility to work overnight shifts
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.
Night Manager - Front Office in City of Westminster employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Front Office in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Meliá or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to night management and guest service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams or resolved guest complaints in the past. This will highlight your fit for the Night Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities at Meliá.
We think you need these skills to ace Night Manager - Front Office in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Manager role. Highlight your previous experience in Front Office or Night Management, and don’t forget to showcase your guest service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the hospitality industry and how your leadership skills can benefit our night team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled guest complaints or operational challenges in the past. We love seeing candidates who can think on their feet and maintain excellent service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our warm and supportive family at Meliá!
How to prepare for a job interview at Reception
✨Know Your Night Operations
Familiarise yourself with the specific duties of a Night Manager. Understand the night audit process, guest service expectations, and how to handle emergencies. This knowledge will show your commitment and readiness for the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to manage conflicts, support team members, and ensure smooth operations during challenging situations. Meliá values strong leadership, so make sure to demonstrate this.
✨Master Guest Service Scenarios
Think of potential guest complaints or issues that could arise during night shifts. Prepare responses that showcase your problem-solving skills and commitment to excellent service. Being able to articulate how you would handle these situations can set you apart.
✨Understand Financial Controls
Brush up on financial procedures relevant to hotel management, such as credit control and reporting processes. Be ready to discuss how you’ve managed financial aspects in past roles, as this is crucial for the Night Manager position.