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- Tasks: Lead a vibrant team to deliver exceptional hospitality and ensure smooth hotel operations.
- Company: Join St Ermin’s Hotel, a top-rated workplace in the hospitality industry.
- Benefits: Enjoy a competitive salary, health care plan, and exclusive discounts at Marriott hotels.
- Why this job: Be part of a fun, energetic culture while making lasting memories for guests.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Duty Manager to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.
Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, mental health support via MyStrength, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
As a Duty Manager, you will ensure to deliver warm, gracious, individual service to every guest following the St. Ermin’s guidelines and procedures as well as the Marriott standards. Embracing and displaying the St Ermin’s culture of Fun, Love and Energy.
What will you be doing?
- Responsible for the overall smooth running of the operations.
- Responsible for managing and developing the Reception and Switchboard team members.
- Drive the team to achieve KPIs set for the department.
- Be the first point of contact for guest feedback and complaints and work collaboratively with all other departments to ensure guests receive seamless service throughout their stay.
- Have knowledge about the local area and the hotel’s unique history.
- Duty Manager is expected to carry out any reasonable requests given by the management.
- Be flexible regarding work schedule, able to work at nights and cover any other areas such as Switchboard, Reception and Concierge.
- To be familiar with the hotel’s Fire Procedures, Health & Safety Policy and Procedures, facilities and outlets, operation standards and departmental procedures.
You will have to be eligible to work in the UK to be considered for the role.
Duty Manager in City of Westminster employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out St Ermin’s social media and website. Understanding their vibe of Fun, Love, and Energy will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be the go-to person for guest feedback. Role-play common scenarios with a friend to boost your confidence in handling complaints and providing top-notch service.
✨Tip Number 3
Be ready to showcase your leadership! Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your ability to drive the team towards achieving those KPIs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the St Ermin’s family. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating memorable experiences for guests. Share a bit about why you’re excited to join our team at St Ermin’s Hotel.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your relevant experience and skills that align with our values of Fun, Love, and Energy. We appreciate when applicants take the time to connect their background to what we do!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for our team. Remember, we’re looking for someone who can bring their own flair to our vibrant workplace!
Apply Through Our Website: For the best chance of joining us, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re serious about becoming part of our amazing team!
How to prepare for a job interview at Reception
✨Know the Company Culture
Before your interview, take some time to understand the culture at St Ermin’s Hotel. They value 'Fun, Love, and Energy', so think about how you can demonstrate these qualities in your responses. Share examples from your past experiences that reflect a positive attitude and teamwork.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be responsible for managing teams and ensuring smooth operations. Prepare specific examples of how you've successfully led a team or handled difficult situations in the past. Highlight your ability to motivate others and drive performance towards KPIs.
✨Be Ready for Guest Scenarios
Expect questions about handling guest feedback and complaints. Think of scenarios where you turned a negative experience into a positive one. This will show your problem-solving skills and commitment to delivering exceptional service, which is crucial for this role.
✨Familiarise Yourself with Hotel Operations
Brush up on your knowledge of hotel operations, including health and safety policies and fire procedures. Being able to discuss these topics confidently will demonstrate your preparedness and understanding of the responsibilities that come with being a Duty Manager.
