At a Glance
- Tasks: Lead the front office team, ensuring exceptional guest service and smooth operations.
- Company: Join COMO Hotels and Resorts, a family-owned luxury hotel group with a commitment to wellness.
- Benefits: Enjoy competitive salary, employee discounts, free meals, and career development opportunities.
- Other info: Access to wellness activities and support programmes, plus 28 paid holidays!
- Why this job: Be part of a vibrant team in a sophisticated urban retreat, making guests feel special.
- Qualifications: Experience in luxury hospitality and team supervision is essential.
The predicted salary is between 36772 - 51482 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What you will do:
- Reporting to the Front Office Manager you will ensure the smooth running of the department on a day to day basis.
- You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent ‘surprise and delight’ culture that the hotel prides itself on giving.
- Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction.
- Oversee handling of special room requests, special accommodation needs and billing instructions.
- Ensure the proper handling of all VIP guests and long stay guests.
- Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
- Review all group arrivals and liaise with reservations to achieve a smooth stay.
- Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.
Who you are:
- You will have a background within the luxury hospitality environment.
- Previous experience of supervising a team is critical.
- A proactive approach with a self-driven attitude.
- Excellent eye for detail.
- Knowledge of Opera is highly desirable.
What we will offer you:
- Competitive salary of £36,772 + Service Charge.
- Employee rates for all COMO Hotels and Resorts properties worldwide.
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide.
- Employee discounts on Nobu London.
- Career development opportunities.
- A lucrative bonus for introducing someone to any COMO property.
- An exciting calendar of wellness and engagement activities.
- Access to free financial advice and Access to an Employee assistance programme; offering support and advice.
- Free meals on duty.
- Free Uniform & laundry service.
- 28 paid holidays per year, increasing with service.
- NEST Auto-enrollment Pension.
- Company Sick Pay.
If you believe your skills and experience align with this position, we would love to hear from you!
Assistant Front Office Manager in City of Westminster employer: Reception
COMO Hotels and Resorts is an exceptional employer, offering a vibrant work culture that prioritises holistic wellness and guest satisfaction. Located in the heart of Mayfair, COMO Metropolitan London provides employees with competitive salaries, generous benefits including complimentary stays at any COMO property, and numerous career development opportunities. Join a family-owned group that values your contributions and fosters a supportive environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your proactive approach and how you've delighted guests in the past.
✨Tip Number 3
Research COMO Hotels and Resorts thoroughly. Understand their values and culture, and be ready to discuss how you can contribute to their 'surprise and delight' ethos during your interview.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in joining the team and makes it easier for us to spot your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Assistant Front Office Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your genuine enthusiasm for guest service and how you can contribute to our 'surprise and delight' culture.
Tailor Your Experience:Make sure to highlight your previous experience in luxury hospitality and any supervisory roles you've held. We’re looking for someone who can lead by example, so share specific examples of how you've motivated and coached your team.
Attention to Detail is Key:As an Assistant Front Office Manager, having an eye for detail is crucial. In your application, mention any relevant skills or experiences that demonstrate your ability to manage special requests and ensure guest satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Reception
✨Know Your Guest Service Philosophy
Before the interview, take some time to understand COMO Hotels and Resorts' commitment to guest service. Be ready to share your own experiences where you went above and beyond for guests, as this role is all about maintaining that 'surprise and delight' culture.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be supervising a team. Prepare examples of how you've motivated and coached team members in the past. Highlight any specific situations where your leadership made a difference in guest satisfaction or team performance.
✨Familiarise Yourself with Opera
Knowledge of the Opera system is highly desirable for this position. If you're not already familiar, consider watching tutorials or reading up on its features. Being able to discuss how you would use it to enhance guest experiences will show your proactive approach.
✨Communicate Effectively
Effective communication is key in this role. Think about how you would maintain smooth communication between departments. Prepare to discuss strategies you've used in the past to ensure everyone is informed and working towards the same goals.
