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- Tasks: Deliver exceptional guest experiences and ensure smooth check-ins and check-outs.
- Company: Join the prestigious Pan Pacific London, a luxury hotel redefining hospitality.
- Benefits: Enjoy flexible work, discounts, wellness activities, and career progression opportunities.
- Why this job: Be the first and last impression for guests in a vibrant city setting.
- Qualifications: Passion for guest service and ability to thrive under pressure.
The predicted salary is between 30000 - 40000 £ per year.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.
With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
We are looking for a passionate and guest-focused Night Front Desk Agent to become a valued member of our outstanding Reception team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Night Front Desk Agent in our Reception team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Working as the Night Front Desk Agent, you will ensure our guests have a smooth arrival and departure experience. As being the first and last impression of the Hotel, you will be required to assist the guests throughout the late night / early mornings when needed and gather all relevant information that is crucial for their smooth and relaxing stay with us. Your responsibilities will include, but are not limited to:
- Check in the arriving guest and check out the departing guests according to our standards.
- Upon check in, register the guest and assign rooms. Accommodate any special requests whenever possible.
- Use suggestive selling techniques to sell rooms and promote other services within the hotel.
- Keep informed of product and service knowledge. Ensure job is done to a Forbes and LQA standard.
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
- Hotel of the Year – Group (2023) | Catey Awards
- Hotel of the Year – London (2022/2023) | AA Hospitality Awards
- Forbes Five-Star Rating | 2022/2023
- Forbes Five-Star Rating | 2023/2024
- Forbes Five-Star Rating | 2024/2025
- Forbes Five-Star Rating | 2025/2026
- Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
- Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Eligibility: All applicants for the role of Night Front Desk Agent must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Compensation: Competitive salary.
Night Front Desk Agent in City of London employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Agent in City of London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Pan Pacific London's services, amenities, and unique offerings. This way, you can impress during interviews by showing your genuine interest and knowledge about what makes us stand out.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as a Night Front Desk Agent. This will help you stay calm under pressure and demonstrate your empathy and professionalism when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, making your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pan Pacific London family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Front Desk Agent in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Night Front Desk Agent role. Highlight your customer service skills and any experience in similar positions. We love seeing how your background aligns with our commitment to excellence!
Be Professional Yet Approachable: Your written application should reflect the balance of professionalism and warmth we value at Pan Pacific London. Use a friendly tone while maintaining a polished style, showing us you can connect with guests effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research Pan Pacific London. Familiarise yourself with its services, amenities, and unique offerings like the SENSORY Spa & Wellbeing. This knowledge will help you demonstrate your genuine interest in the hotel and show that you're ready to represent its values.
✨Showcase Your Guest-Focused Attitude
As a Night Front Desk Agent, your role revolves around creating memorable experiences for guests. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your empathy and professionalism, as these traits are crucial for this position.
✨Practice Calmness Under Pressure
Working night shifts can be challenging, especially during busy periods. Think of scenarios where you had to handle stressful situations calmly. Practising how you would respond to potential challenges at the front desk will help you convey your ability to maintain composure and provide excellent service.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards of Pan Pacific London. A polished appearance can set the tone for a positive conversation.