At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth stay.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy free meals, cycle to work scheme, and extensive training opportunities.
- Other info: Flexible shifts with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in guests' experiences while developing your hospitality skills.
- Qualifications: A passion for hospitality and a friendly, professional attitude are key.
The predicted salary is between 24750 - 30250 £ per year.
As a Reception Team Member (40 Hour Contract) you’ll be the first point of contact for our guests and play an important role in creating a warm, welcoming, and professional experience from arrival through to departure. You’ll work as part of the Front Office team, assisting guests with check-ins, check-outs, enquiries, reservations, and any requests they may have during their stay. Your friendly and professional approach will help ensure every guest feels valued and well looked after.
Your key responsibilities will include:
- Welcoming and greeting guests in a friendly and professional manner
- Checking guests in and out efficiently and accurately
- Handling guest enquiries, requests, and feedback with a positive attitude
- Providing information about the hotel, facilities, local area, and services
- Managing reservations, room allocations, and guest accounts where required
- Answering telephone calls and responding to guest enquiries
- Ensuring the reception and front-of-house areas are clean, tidy, and welcoming
- Assisting with guest issues and resolving problems professionally and promptly
- Maintaining high standards of customer service, presentation, and professionalism
- Working as part of a team to deliver a seamless guest experience
We’re looking for someone who is:
- Friendly, approachable, and confident when communicating with guests
- Passionate about hospitality and delivering excellent customer service
- Professional, organised, and able to remain calm under pressure
- Reliable, flexible, and willing to work shifts including evenings, weekends, and holidays
- A strong team player with excellent attention to detail
- Positive and proactive with a genuine desire to help guests
- Previous reception or hotel experience is an advantage, but not essential as full training will be provided
Perks:
- Cycle to Work Scheme
- Learning and Development – an extensive range of training opportunities are available to support your personal and professional development
- We Care – a confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues
- Free meals on duty
- Complimentary on-site parking
- Regular on-site and off-site social events and celebrations
- A supportive and welcoming team environment
- Opportunities to develop and progress within the hotel
If you’re friendly, professional, enjoy meeting people, and are passionate about providing an excellent guest experience, we’d love to hear from you!
Receptionist in Cheltenham employer: Reception
As a Reception Team Member, you'll join a supportive and welcoming environment that prioritises employee growth and development. With extensive training opportunities, regular social events, and a focus on work-life balance, this role offers a rewarding experience in the heart of hospitality. Enjoy perks like free meals on duty and a Cycle to Work Scheme while making meaningful connections with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
