At a Glance
- Tasks: Support various hotel departments, from reception to housekeeping and food & beverage.
- Company: Join the award-winning Gidleigh Park, a top-rated hotel in Devon.
- Benefits: Competitive pay, service charge, discounts, free meals, and career development opportunities.
- Other info: On-site accommodation available and a supportive work culture.
- Why this job: Be part of a team that creates unforgettable experiences for guests.
- Qualifications: Experience in hospitality roles like reception, housekeeping, or food service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Set on the upper reaches of the River Teign, the 24-bedroom Gidleigh Park enjoys an exquisite location on the very edge of Dartmoor National Park in Devon. With 5 AA red stars, a stunning quality led 1 Michelin starred restaurant and a member of Relais & Châteaux, Gidleigh Park is widely recognised as one of the best hotels and restaurants in the UK, and can offer learning and development opportunities few others can.
The hotel may also be able to offer on-site staff accommodation, in order to help the newest members of the team re-locate and settle in, and has free on-site parking.
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £395 a month (close to £4,750 per year) over and above base pay for a full time employee.
Come and join our team as a Front of House Assistant and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
This role will help support a number of departments within the hotel and would suit someone with experience working in reception, housekeeping and food & beverage. Being host to our guests means you’ll pay a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- Reception Duties - Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat. To know all facilities and service within the hotel and in the local area and share this with guests who need assistance. Perform all guest accounting functions according to company policy, assuring correct posting of invoices and guest bills.
- Housekeeping Duties - Cleaning and servicing the bedrooms, bathrooms and public areas as requested, to the standards laid down by the company. Report all maintenance faults, losses and breakages to the Head Housekeeper/ Duty Manager on duty. To ensure the highest possible standards of cleanliness in public areas and bedrooms at all times. Creating an inviting and comfortable environment for our guests.
- Food & Beverage - Working within our award winning 1 star restaurant and delivering excellent service paired with fantastic food & beverage knowledge. Working as a team to create a flawless dining experience. Being ready, ensuring all mis en place as per checklists is carried out prior to service.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Front of House Assistant in Chagford employer: Reception
Gidleigh Park is an exceptional employer, offering a unique opportunity to work in a stunning location on the edge of Dartmoor National Park. With a strong focus on employee development, competitive pay, and a supportive work culture that values teamwork and personal growth, staff enjoy numerous benefits including service charge sharing, discounts across our hotels, and a commitment to well-being through our Employee Assistance Programme. Join us to be part of a family that celebrates every milestone and fosters a passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Chagford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Assistant in Chagford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
