At a Glance
- Tasks: Provide excellent guest service, conduct security checks, and assist with late check-ins.
- Company: The historic Falstaff Hotel in Canterbury, steeped in over 600 years of hospitality.
- Benefits: Competitive pay, full training, friendly environment, and an extra day off for your birthday.
- Other info: Diverse workplace encouraging applications from all backgrounds and perspectives.
- Why this job: Join a dynamic team in a beautiful hotel and make guests feel welcome at night.
- Qualifications: Reliable, professional, and excellent customer service skills; hotel experience is a plus.
The predicted salary is between 25000 - 28400 £ per year.
The Falstaff Hotel has been a focus for hospitality in Canterbury for over 600 years. A traditional 15th century coaching inn, the hotel is steeped in history. Over the years the hotel has been extended through conversions on an adjacent Wood Mill and a former pub, The Tap. Located just a few steps away from the Westgate Towers, the hotel is within easy walking distance of Canterbury City centre and all that it has to offer, including the world-famous Norman Cathedral (designated a World Heritage site), castle, museums, shops and a choice of over 200 restaurants. This historic hotel includes a beamed lounge which offers guests a place to relax after a busy day’s sightseeing. The bar opens out onto a pretty outdoor terrace where guests can enjoy a drink in the summer months.
As our Night Porter, you will be responsible for providing excellent guest service during the night, carrying out security checks, assisting with late check-ins and early departures, setting up public areas for the following day, and helping maintain the cleanliness and presentation of the hotel.
What we are looking for:
- Reliable, trustworthy, and professional
- Excellent customer service skills
- Able to work independently and remain calm under pressure
- Flexible and willing to work overnight shifts
- Previous hotel experience is desirable but not essential
What we offer:
- Competitive pay
- Full training
- Friendly working environment
- Additional day of holiday for your birthday
Diversity
The Falstaff, Canterbury is proud to be an equal opportunities workplace that seeks to recruit, develop and train the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientation, as well as parents, students, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Night Porter in Canterbury employer: Reception
At ME London Hotel, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Luxury Front Desk Host, you'll not only enjoy competitive packages and hotel discounts but also have access to global career opportunities that foster personal and professional growth. Join us in delivering exceptional guest experiences while being part of a dynamic team that celebrates innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Canterbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reception
Don't be shy about reaching out to Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Canterbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
