Senior Guest Service Manager in Birmingham

Senior Guest Service Manager (Front Office)

40 hours per week over 7 days

JOIN US

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay .

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL

Hampton by Hilton Birmingham Broad Street is a vibrant, centrally located hotel in one of Birmingham’s busiest entertainment districts. As part of the globally recognised Hilton brand, the hotel offers a supportive team environment, opportunities for career development, and high standards of service.

Working here means being part of a fast-paced, guest-focused team, with the chance to build valuable hospitality skills while delivering a great experience to visitors from around the world.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotels when staying on Team Member Rates
• Incentive schemes
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL

What you’ll be doing…

· Carrying out Duty Manager shifts

· Be responsible for ensuring the safety and security of hotel guests and staff during your shift.

· Recruit, train and develop members of the Front Office Team

· Complete the weekly rota for your department

· Complete orders for the front office department

· Drive Loyalty through Hilton Honors enrolments

· Set targets and incetives for your team

· Deliver great guest scores

· Operate to brand standards

· Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.

· Serving simple meals and drinks

· Identifying potential sales leads

· Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.

· Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.

· Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

· Previous experience in a similar role..

· A welcoming personality who loves connecting with people and making their day brighter.

· Strong communication skills, comfortable chatting with guests and coordinating with team members.

· Sharp attention to detail, especially when it comes to handling guest needs and reservations.

· A problem-solver who can think on their feet, handling any situation with a positive attitude.

· Team spirit, ready to jump in wherever needed to keep things flowing smoothly.

· High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

If this sounds like the job for you please get in touch!