At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at our vibrant hotel.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted stays, meals, and access to wellness support.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by welcoming guests and ensuring their stay is magical.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 29950 - 29950 € per year.
40 hours per week over x days
£29,950.00 per annum
Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm, including an unpaid break of 30 minutes.
JOIN US
At Hilton, it matters where you stay, but the stay is only one side of the story. The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of making the stay.
As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical.
OUR HOTEL
Hampton by Hilton Birmingham Broad Street is a vibrant, centrally located hotel in one of Birmingham’s busiest entertainment districts. As part of the globally recognised Hilton brand, the hotel offers a supportive team environment, opportunities for career development, and high standards of service. Working here means being part of a fast-paced, guest-focused team, with the chance to build valuable hospitality skills while delivering a great experience to visitors from around the world.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- 50% discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
- And much more!
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL
What you'll be doing...
- Carrying out Duty Manager shifts
- Be responsible for ensuring the safety and security of hotel guests and staff during your shift.
- Recruit, train and develop members of the Front Office Team
- Complete the weekly rota for your department
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Serving simple meals and drinks
- Completing food orders
- Identifying potential sales leads
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
Guest Services Manager in Birmingham employer: Reception
At Hilton, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our Hampton by Hilton Birmingham Broad Street location. With a focus on employee growth and development, we provide comprehensive training through our Hilton Learning & Development platform, alongside attractive benefits such as discounted hotel rates and wellness support via the WeCare app. Join our dynamic team where your contributions make a real difference in creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Guest Services Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face. Think about how you'd handle guest complaints or tricky situations. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your passion for hospitality! When you get the chance to chat with potential employers, let them know why you love making guests feel welcome. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Hilton and making every stay magical.
We think you need these skills to ace Guest Services Manager in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. We’re looking for someone who can handle check-ins and guest queries like a pro, so showcase those skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff – your skills and experiences that make you a great fit for the Guest Services Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Reception
✨Know the Company Inside Out
Before your interview, take some time to research Hilton and its values. Understand their commitment to guest service and how they create memorable experiences. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Services Manager, you'll be interacting with guests and team members constantly. Prepare examples from your past experiences where you've successfully handled guest inquiries or resolved issues. Highlight your communication skills and ability to connect with people, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to think on your feet and solve problems quickly. Whether it was managing a difficult guest situation or coordinating with your team during a busy shift, share these stories to illustrate your adaptability and positive attitude under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
