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- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted hotel rates, 50% off food, and access to wellness support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: A welcoming personality, strong communication skills, and a team spirit are essential.
The predicted salary is between 27000 - 28000 £ per year.
16 hours per week, £12.99 per hour. Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm, including an unpaid break of 30 minutes.
At Hilton, it matters where you stay, but the stay is only one side of the story. The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of making the stay.
As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical.
Located in the city centre on Broad Street, the hotel comprises of 385 bedrooms, 2 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- 50% discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
- And much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Serving simple meals and drinks.
- Identifying potential sales leads.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
Guest Service Assistant in Birmingham employer: Reception
Contact Detail:
Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton's values and mission. This way, you can show how your personality aligns with their vibe, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is smart and reflects the hospitality industry. A polished appearance shows that you take the role seriously and are ready to represent Hilton.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Guest Service Assistant in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Reception
✨Know the Company
Before your interview, take some time to research Hilton and its values. Understand their commitment to guest experiences and how they make each stay magical. This will help you align your answers with what they’re looking for.
✨Show Off Your People Skills
As a Guest Service Assistant, you'll be the friendly face welcoming guests. During the interview, share examples of how you've connected with people in previous roles. Highlight your communication skills and any experience in hospitality or customer service.
✨Be Ready for Scenarios
Expect situational questions that test your problem-solving abilities. Think of times when you had to handle difficult situations or guest requests. Prepare to explain how you kept a positive attitude and resolved issues efficiently.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and understand the importance of presentation in the hospitality industry.