Assistant Night Manager

Mission

To ensure a continuance of Management supervision during the Night Management hours of duty, and to ensure all computer reports are run correctly and on time.

To ensure all staff on duty are supervised and aware of the room count, special events/functions and any specific room type overbooking. To be totally supportive and promote positive guest/customer care to the Reception team enabling them to provide the highest level of service at all times.

Duties and Responsibilities

• Be fully conversant with all Duty Management procedures, ensuring the efficient operation of the hotel is continued during night operations.
• Provide maximum support to the front desk team with the objective of alleviating problems or delays that may occur on check-in or check-out.
• Use effectively the Duty Manager’s log book to portray any operational problems, detailing any incident as it occurred and any action taken.
• Actively promote the selling of the hotel and its facilities, and the up-selling of the bedrooms wherever necessary. Ensure that departmental and corporate product targets are achieved (up-selling).
• Ensure the requirements of the Financial Controller are met, with regard to auditing the system and providing the required statutory and company information, checking that this information is accurate and provided on time.
• Be fully conversant with all of the Hotel’s facilities. Have up-to-date product knowledge and be aware of all current promotional activities that are being offered throughout the hotel.
• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to colleagues in a constructive and clear manner.
• Liaise with the Head of Departments for the update and follow up of the Hotel’s Action Plan (PACC).

Requirements

The successful candidate must already have eligibility to work in the UK.

Benefits

• Competitive Salary
• Holidays: 29 days’ holiday including 8 public holidays
• Contributory pension scheme and Life Assurance
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work

Equal Opportunity Statement

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.