At a Glance
- Tasks: Lead the front office team to ensure exceptional guest experiences and smooth operations.
- Company: Join COMO Hotels and Resorts, a family-owned luxury hotel group with a commitment to wellness.
- Benefits: Enjoy competitive salary, employee discounts, free meals, and career development opportunities.
- Other info: Access to wellness activities and support programmes for your well-being.
- Why this job: Be part of a culture that values guest satisfaction and personal growth in a luxury setting.
- Qualifications: Experience in luxury hospitality and team supervision is essential.
The predicted salary is between 30000 - 40000 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO The Halkin is a 41 bedroom hotel conceived as a cocooning ‘Home from Home’ on a quiet street in London Belgravia. The classic proportions, arched windows and Georgian brick exteriors matched with elegant interiors create a feel of a private home.
What you will do:
- Reporting to the Front Office Manager you will ensure the smooth running of the department on a day to day basis.
- You will lead by example, demonstrating your genuine passion for guest service and maintaining and enhancing our excellent ‘surprise and delight’ culture.
- Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction.
- Oversee handling of special room requests, special accommodation needs and billing instructions.
- Ensure the proper handling of all VIP guests and long stay guests.
- Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
- Review all group arrivals and liaise with reservations to achieve a smooth stay.
- Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.
Who you are:
- You will have a background within the luxury hospitality environment.
- Previous experience of supervising a team is critical.
- A proactive approach with a self-driven attitude.
- Excellent eye for detail.
- Knowledge of Opera is highly desirable.
What we will offer you:
- Competitive salary.
- Employee rates for all COMO Hotels and Resorts properties worldwide.
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide.
- Employee discounts on Nobu London.
- Career development opportunities.
- A lucrative bonus for introducing someone to any COMO property.
- An exciting calendar of wellness and engagement activities.
- Access to free financial advice.
- Access to an Employee assistance programme; offering support and advice.
- Free meals on duty.
- Free Uniform & laundry service.
- 28 paid holidays per year, increasing with service.
- NEST Auto-enrollment Pension.
- Company Sick Pay.
Assistant Front Office Manager employer: Reception
COMO Hotels and Resorts is an exceptional employer, offering a unique blend of luxury hospitality and a commitment to holistic wellness. Located in the heart of London Belgravia, employees benefit from a supportive work culture that prioritises personal growth, competitive salaries, and generous perks such as complimentary stays at any COMO property worldwide. With a focus on employee well-being and development, COMO fosters an environment where team members can thrive and deliver outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with COMO Hotels and Resorts. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for guest service shine through. Remember, they’re looking for someone who fits into their ‘surprise and delight’ culture.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific guest issues or team dynamics. Being ready with examples from your past experiences will show that you’re proactive and capable of leading a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the COMO family.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your genuine enthusiasm for guest service and how you embody the 'surprise and delight' culture that COMO Hotels and Resorts is known for.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight your previous experience in luxury hospitality and any supervisory roles you've held. We appreciate attention to detail, so ensure everything is polished and professional.
Be Specific About Your Skills:Don’t just list your skills; provide examples of how you've used them in past roles. If you have experience with Opera or managing VIP guests, share specific situations where you excelled. This helps us see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our COMO family!
How to prepare for a job interview at Reception
✨Know Your Guest Service Philosophy
Before the interview, take some time to understand COMO Hotels and Resorts' commitment to guest service. Be ready to share your own experiences where you’ve gone above and beyond for guests, as this will show your alignment with their 'surprise and delight' culture.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be supervising a team. Prepare examples of how you've motivated and coached team members in the past. Highlight any specific situations where your leadership made a difference in guest satisfaction or team performance.
✨Familiarise Yourself with Opera
Since knowledge of Opera is highly desirable, brush up on your skills with this software before the interview. If you have experience using it, be prepared to discuss how you’ve used it to enhance guest experiences or streamline operations.
✨Communicate Effectively
Effective communication is key in hospitality. Think of examples where you’ve successfully liaised with other departments to resolve issues or improve guest experiences. This will demonstrate your ability to maintain smooth operations and keep everyone informed.
