At a Glance
- Tasks: Lead front office operations, ensuring guest satisfaction and team management.
- Company: Join a renowned hotel brand with a focus on exceptional service.
- Benefits: Enjoy discounted stays, meals, and access to wellness support.
- Other info: Dynamic role in a fast-paced environment with great career growth potential.
- Why this job: Make unforgettable first impressions and create memorable guest experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a welcoming personality.
The predicted salary is between 30000 - 40000 € per year.
As a Senior Guest Service Manager, you will lead the front office operations, ensuring safety, service quality and guest satisfaction, while managing staff, resources and brand standards.
Responsibilities
- Carry out Duty Manager shifts, ensuring the safety and security of hotel guests and staff.
- Recruit, train, and develop members of the Front Office Team.
- Complete the weekly rota for the department.
- Place and manage orders for the front office department.
- Drive loyalty through Hilton Honors enrolments.
- Set targets and incentives for your team.
- Deliver great guest scores and operate to brand standards.
- Welcoming guests, making their first impression unforgettable from check-in to check-out.
- Serve simple meals and drinks.
- Identify potential sales leads.
- Work with housekeeping and maintenance teams to quickly handle guest requests.
- Manage daily tasks such as calls, emails and reservations with efficiency, staying calm under pressure.
- Go the extra mile for special requests to make guests’ stays memorable.
Qualifications
- Previous experience in a similar role.
- A welcoming personality who loves connecting with people.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
Benefits
- Discounted hotel room rates for you and your friends & family.
- 50% discount on food & drink while on duty.
- Hilton Learning & Development platform for all training requirements.
- 50% F&B discount at Hilton hotels when staying on Team Member Rates.
- Incentive schemes.
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK‑based online GP appointments, mental health counselling, a get‑fit programme, legal and financial guidance plus much more.
Compensation: Competitive salary
Senior Guest Service Manager employer: Reception - HBH Birmingham
As a Senior Guest Service Manager at our hotel, you will thrive in a dynamic and supportive environment that prioritises guest satisfaction and employee development. With access to comprehensive training through the Hilton Learning & Development platform, competitive benefits including discounted rates for you and your loved ones, and a strong focus on wellbeing through the WeCare app, we ensure our team members feel valued and empowered. Join us in creating unforgettable experiences for our guests while enjoying a vibrant work culture that celebrates teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Senior Guest Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest service management. Think about how you would handle specific scenarios, like dealing with difficult guests or managing a busy front office. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your welcoming nature and passion for guest service shine through. Remember, they’re looking for someone who fits their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make that first impression unforgettable!
We think you need these skills to ace Senior Guest Service Manager
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for guest service – it’s all about making those connections!
Tailor Your Experience:Make sure to highlight your previous experience in similar roles. We’re looking for specific examples of how you’ve led teams, managed operations, and delivered exceptional guest experiences. Be clear and concise!
Attention to Detail:As a Senior Guest Service Manager, attention to detail is key. Double-check your application for any typos or errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Reception - HBH Birmingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Guest Service Manager. Familiarise yourself with front office operations, guest satisfaction strategies, and how to manage a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role is all about connecting with guests and leading a team, be prepared to share examples of how you've successfully interacted with customers and managed staff in the past. Highlight your communication skills and any specific instances where you went the extra mile for a guest or resolved a tricky situation.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle unexpected challenges. Think of scenarios where you had to think on your feet and come up with quick solutions. This will showcase your adaptability and calmness under pressure, which are crucial traits for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
