At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a memorable stay.
- Company: Join Hilton, a global leader in hospitality with endless career possibilities.
- Benefits: Enjoy discounted stays, food perks, and comprehensive training opportunities.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that creates unforgettable experiences for guests every day.
- Qualifications: Previous guest-facing experience and strong communication skills are preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
JOIN US! At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay. As a global hospitality company with 22 world‑class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
OUR HOTEL Located in the city center, with easy access to major road links. The hotel comprises of 285 bedrooms, 2 meeting rooms, bar & restaurant, fitness center and offers a free hot breakfast.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- 50% Discount on food & drink whilst on duty
- Hilton Learning & Development platform for all training requirements
- 50% F&B discount at Hilton hotels when staying on Team Member Rates
- Incentive schemes
- And much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you'll be doing...
- Welcome guests on arrival and provide a warm, friendly and efficient check-in and check-out experience
- Handle guest enquiries, requests and reservations, ensuring every guest feels well looked after
- Provide information about the hotel and local area and assist guests throughout their stay
- Manage reception calls, emails and day-to-day administrative tasks
- Handle payments, billing and cash accurately and in line with hotel procedures
- Prepare and serve drinks at the bar and assist with breakfast service as required
- Help with keeping reception, bar and kitchen areas clean and tidy
- Follow all hotel, food safety and health and safety procedures
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- Previous experience in a hotel reception or guest-facing role is preferred
- Knowledge of hotel reception procedures, reservations and guest services
- Strong communication skills, confident chatting with guests and working closely with team members
- Sharp attention to detail, particularly when handling guest requests, reservations and payments
- A natural problem-solver who can think on their feet and handle any situation with a positive attitude
- A team player who is happy to jump in and help wherever needed to keep things running smoothly
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same
- A genuine passion for delivering great customer service and creating memorable guest experiences
Guest Service Assistant employer: Reception - HBH Birmingham
Hilton in the city centre is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With opportunities for professional development and a supportive team environment, you will thrive in delivering outstanding guest experiences while enjoying the benefits of working in a dynamic hospitality setting.
Contact Details:
Reception - HBH Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Reception - HBH Birmingham and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Reception - HBH Birmingham that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Reception - HBH Birmingham.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Reception - HBH Birmingham get a sense of who you are beyond your experience!
How to prepare for a job interview at Reception - HBH Birmingham
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Reception - HBH Birmingham and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
