At a Glance
- Tasks: Manage Salesforce support cases, improve processes, and collaborate on strategic initiatives.
- Company: Fast-growing fintech transforming bookkeeping with AI and machine learning.
- Benefits: Competitive salary, hybrid work, 25 days holiday, and health insurance.
- Other info: Join a diverse team that values innovation and collaboration.
- Why this job: Make a real impact in a dynamic environment while developing your Salesforce skills.
- Qualifications: Experience with Salesforce or similar CRM, strong organisation, and problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Who we are, what we do and why Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Founded in London, we now operate across Europe, North America, and APAC, with over 400 employees worldwide. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally.
The role, what you’ll do
- We're looking for a Salesforce professional who's ready to make a real impact on our CRM systems and the teams that rely on them.
- You'll be first-line support for all things Salesforce, owning cases end-to-end, improving processes, and working alongside a team of Admins and Developers on strategic initiatives.
- If you're organised, proactive, and love solving problems in a fast-moving environment, this is your kind of role.
Responsibilities:
- Own and manage internal Salesforce support cases end-to-end, from investigation and triage through to resolution and stakeholder communication.
- Act as the primary point of contact for CRM-related support, keeping users informed with clear and timely updates.
- Identify bugs, feature requests, and user errors, escalating where needed while maintaining full ownership.
- Liaise with Sales and commercial stakeholders to clarify issues, manage expectations, and drive resolution.
- Spot trends in support requests and proactively flag opportunities for process improvement, training, or system enhancements.
- Take ownership of small-scale projects and technical debt initiatives, delivering independently with guidance from senior team members.
- Support testing of new features, configurations, and releases, including writing and executing test cases.
- Create and maintain high-quality documentation: user guides, process docs, and well-structured Jira tickets.
- Own the preparation of monthly CRM updates, producing clear, concise content with supporting screenshots.
- Use AI-assisted tools where appropriate to improve efficiency in documentation, troubleshooting, and day-to-day tasks.
About you, what we are looking for
Must-haves:- Experience with Salesforce or a similar CRM or a demonstrable ability to learn quickly.
- Strong organisation, attention to detail, and communication skills.
- Ability to manage and prioritise multiple tasks and requests simultaneously.
- A logical, problem-solving mindset with good awareness of when to elevate.
- Experience in a fast-paced or collaborative team environment.
- Right to work in the UK or Bulgaria without visa sponsorship.
- Salesforce Administrator certification (or actively working towards it).
- Exposure to Salesforce ecosystem tools such as Salesloft, Ringlead, Calendly, or Clay.
- Experience with documentation, testing, or process improvement.
- Familiarity with AI or automation tools to streamline workflows.
- Active Trailhead learner or general interest in continuous Salesforce development.
What you’ll be part of, our values, culture & behaviours
We are a highly ambitious, innovative, market-leading FinTech, PE-backed by HgCapital, moving with the pace of a scale-up while building for the long term. Our three values guide everything we do:
- Be Brave: Everyone has a voice to challenge ideas and the status quo.
- Be Exceptional: We set high standards and hold ourselves to them.
- Be Together: Individual success only exists within team success.
Our behaviours shape how we work day to day: Be Diverse, Be Courageous, Be Considerate, Be Transparent, Be Focused, Be Accountable and above all, Be Dexterous.
What we offer, the perks
- Competitive base salary.
- Hybrid working with our London office.
- 25 days holiday + bank holidays, volunteering days, summer hours, and a day off the week of your birthday.
- Employer-paid private medical insurance and health cash plan (Medicash).
- Cycle to work scheme.
- Income protection.
- Mental health support through Help@Hand.
- Work abroad for up to 20 days per year.
- Enhanced maternity and paternity leave.
Diversity & Inclusion at Dext
At Dext, we believe diverse perspectives drive innovation and success. We're committed to building an inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.
Salesforce Administrator in London employer: Receipt Bank
Dext is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in a fast-paced fintech environment. With a commitment to innovation and employee growth, Dext offers competitive salaries, hybrid working options, and comprehensive benefits including private medical insurance and enhanced parental leave. Join us in our London office and be part of a team that values bravery, excellence, and collaboration while making a meaningful impact in the world of accounting technology.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dext on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Dext's values and culture. Think about how your skills as a Salesforce Administrator align with their mission to simplify accounting processes. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your problem-solving skills! Since you'll be tackling support cases, consider common Salesforce issues and how you'd resolve them. Being able to demonstrate your thought process during the interview can set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dext team.
We think you need these skills to ace Salesforce Administrator in London
Some tips for your application 🫡
Show Your Salesforce Skills:Make sure to highlight your experience with Salesforce or any similar CRM in your application. We want to see how you've used these tools to solve problems and improve processes, so don’t hold back!
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. This shows us that you have the strong organisation skills we’re looking for!
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific skills or experiences that align with what we’re looking for, like your problem-solving mindset or ability to manage multiple tasks.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Receipt Bank
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Familiarise yourself with its features, functionalities, and any recent updates. Being able to discuss specific tools or processes you've used will show that you're not just a theoretical expert but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to CRM systems. Dext values a logical, problem-solving mindset, so be ready to share stories that highlight your ability to identify issues and implement effective solutions.
✨Communicate Clearly and Effectively
Since you'll be the primary point of contact for CRM-related support, practice articulating your thoughts clearly. During the interview, focus on how you would keep users informed and manage expectations. Good communication skills are key, so don’t shy away from demonstrating this throughout your conversation.
✨Emphasise Your Organisational Skills
Dext is looking for someone who can manage multiple tasks simultaneously. Prepare to discuss how you prioritise your workload and stay organised, especially in fast-paced environments. You might even want to bring along a sample of documentation or process improvements you've implemented in the past to showcase your attention to detail.
