Repairs Coordinator

Repairs Coordinator
Salary: £32,160.
Contract – Until end of March 2025
Full time – 5 Days per week, Mon- Thu 9am-5:15pm // Friday 9am-5pm
Location – Teddington TW11 8GT

Experience in/knowledge of:

• Brilliant Customer service
• Working well under pressure
• Being able to use digital systems including CRM and Microsoft

Job Role:

• Being the main point of contact for repairs keeping customers updated throughout the repair services.
• Oversee escalated or high-risk repair cases from start to finish.
• Work with other teams and customers to assist with the complaints process.
• Support the team to deliver a high-performing customer-focused repairs service.
• Work collaboratively with colleagues, our repairs partner, contractors, and suppliers to ensure repairs are resolved effectively.
• Book in surveyor visits and manage access into customer properties.
• Manage the whole process for short-term decants.
• Keep customers informed about larger repairs projects and agree long-term programmes of works in consultation with customers and contractors.
• Monitor spend across all the repairs budgets and keep management informed of progress.
• Report on and analyse performance data and highlight any trends or ways the service could improve.
• Ensure new contractors are set up correctly.
• Take ownership to proactively manage the repairs purchase order process.
• Monitor and review tasks for the team, using digital systems and tools to ensure tasks are actioned, progress is tracked, accurate audit data is maintained, and anomalies identified.
• Provide support with subject access requests and personal injury claims.

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