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- Tasks: Coordinate help desk operations, manage service requests, and dispatch engineers efficiently.
- Company: Join a leading organisation supporting critical hospital operations in Birmingham.
- Benefits: Enjoy a competitive pay of £13.85 and flexible 4 on, 4 off shifts.
- Why this job: Make a real impact on patient care while developing your skills in a fast-paced environment.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency are essential.
- Other info: Knowledge of CAFM systems like Maximo is a plus!
Pay: £13.85
Area: Birmingham B66
On a 4 on, 4 off pattern, either 7 AM to 7 PM or 7 PM to 7 AM.
As this role supports critical hospital operations, handling service requests with care and professionalism is essential to ensure seamless service delivery and patient care. You will be the first point of contact for service requests, responsible for jeopardy management, dispatching engineers, and tracking job progress to prevent delays and ensure SLAs are met.
We are looking for a proactive problem-solver with strong communication skills who thrives in a fast-paced environment and remains calm under pressure. Attention to detail and the ability to multi-task and prioritise workload are key.
Key Responsibilities:- Respond to incoming calls and emails, logging and managing service requests.
- Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time.
- Jeopardy management: Ensure all work orders are logged correctly and tracked in the system, providing accurate updates and reporting. Monitor and mitigate failed jobs, ensuring timely intervention when necessary.
- Work collaboratively with the other teams and contractors to resolve queries efficiently.
- Maintain high standards of customer service and professionalism at all times, recognising the impact on patient care.
- Experience providing excellent customer service, ideally in a help desk environment or call centre.
- Excellent communication skills, both oral and written.
- Ability to work independently and as part of a team.
- Strong IT skills, including Microsoft Office and management systems.
- A well-organised approach, with the ability to prioritise workload effectively.
- The ability to multi-task in a fast-paced work environment.
- Knowledge of a CAFM system (Maximo) is desirable.
This is an exciting opportunity to join a leading organisation where you can develop your skills and contribute to delivering excellent service.
Helpdesk Coordinator (Reactive Planner) in Smethwick employer: RECCOM LIMITED
Contact Detail:
RECCOM LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator (Reactive Planner) in Smethwick
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, particularly CAFM systems like Maximo. Having a solid understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle service requests. This will help you demonstrate your ability to remain calm under pressure during the interview process.
✨Tip Number 3
Research common challenges faced in helpdesk roles, especially in healthcare settings. Being able to discuss these challenges and how you would address them can show your proactive problem-solving abilities.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This knowledge can help you tailor your approach and demonstrate your enthusiasm for the position.
We think you need these skills to ace Helpdesk Coordinator (Reactive Planner) in Smethwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in help desk or call centre environments. Emphasise your communication skills and ability to work under pressure, as these are key for the Helpdesk Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your proactive problem-solving abilities and provide examples of how you've successfully managed service requests or worked collaboratively with teams in the past.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office and any management systems you have used. If you have experience with CAFM systems like Maximo, be sure to mention it as it is desirable for this role.
Showcase Attention to Detail: Demonstrate your attention to detail by providing specific examples of how you've managed multiple tasks effectively in a fast-paced environment. This will show that you can handle the demands of the Helpdesk Coordinator role.
How to prepare for a job interview at RECCOM LIMITED
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or managed difficult customers, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Problem-Solving Abilities
As a Helpdesk Coordinator, you'll need to think on your feet. Prepare to discuss how you've tackled unexpected challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Familiarise Yourself with Relevant Software
Knowledge of management systems like Maximo is desirable for this position. If you have experience with similar software, make sure to mention it. If not, do some research beforehand to understand how such systems work and be ready to discuss your IT skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritise and manage multiple tasks. Think of scenarios where you had to juggle various responsibilities and how you ensured timely completion. This will show your organisational skills and ability to thrive in a fast-paced environment.
