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- Tasks: Be the go-to person for residents, ensuring smooth communication and a positive experience.
- Company: Join a leading construction firm focused on community engagement and refurbishment projects.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your skills in a dynamic role.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Work on exciting projects with a focus on safety and collaboration.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Location: Slough
Salary: £30,000 - £40,000 (DOE) + Package
About the Role:
Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support refurbishment and maintenance works in Slough. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments.
Key Responsibilities:
- Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.
- Proactively communicate planned works, schedules, and any changes to residents.
- Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.
- Conduct regular site visits and resident meetings to provide updates and gather feedback.
- Maintain accurate records of communications, complaints, and actions taken.
- Support the project team in managing resident expectations and promoting positive community engagement.
- Assist in monitoring compliance with health, safety, and safeguarding policies on site.
Candidate Requirements:
- Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage sensitive situations and resolve conflicts professionally.
- Organised and able to maintain accurate records.
- Knowledge of housing sector, planned works, or refurbishment projects is advantageous.
Benefits:
- Work on a high-profile, community-focused refurbishment project.
- Opportunity to develop your career within a specialist Planned Works division.
- Supportive, collaborative, and safety-focused environment.
Resident Liaison Officer in Slough employer: Recco
Contact Detail:
Recco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and refurbishment sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to resident liaison and customer engagement. We suggest role-playing with a friend or even in front of a mirror to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your interpersonal skills during interviews. We want to see how you handle sensitive situations and resolve conflicts. Share specific examples from your past experiences that highlight your ability to communicate effectively with residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in community-focused projects.
We think you need these skills to ace Resident Liaison Officer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your interpersonal skills and how you've successfully managed resident communications in the past.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, just like you'll be doing with residents. Avoid jargon and get straight to the point!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Recco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as communication with residents and coordinating with site teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully managed resident queries or resolved conflicts. Be ready to discuss how you can maintain positive relationships with residents during refurbishment projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Resident Liaison Officer and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the specific projects you'll be working on, the team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
