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- Tasks: Be the go-to person for residents, ensuring smooth communication and a positive experience.
- Company: Join a national construction firm focused on community and refurbishment projects.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Work on exciting projects with opportunities for growth in a collaborative team.
The predicted salary is between 24000 - 32000 £ per year.
Location: Slough
Salary: £30,000 - £40,000 (DOE) + Package
About the Role:
Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support refurbishment and maintenance works in Slough. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments.
Key Responsibilities:
- Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.
- Proactively communicate planned works, schedules, and any changes to residents.
- Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.
- Conduct regular site visits and resident meetings to provide updates and gather feedback.
- Maintain accurate records of communications, complaints, and actions taken.
- Support the project team in managing resident expectations and promoting positive community engagement.
- Assist in monitoring compliance with health, safety, and safeguarding policies on site.
Candidate Requirements:
- Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage sensitive situations and resolve conflicts professionally.
- Organised and able to maintain accurate records.
- Knowledge of housing sector, planned works, or refurbishment projects is advantageous.
Benefits:
- Work on a high-profile, community-focused refurbishment project.
- Opportunity to develop your career within a specialist Planned Works division.
- Supportive, collaborative, and safety-focused environment.
Resident Liaison Officer employer: Recco
Contact Detail:
Recco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and refurbishment sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific scenarios, like managing resident complaints or coordinating with site teams. We want you to shine!
✨Tip Number 3
Showcase your interpersonal skills! During interviews or networking, share examples of how you've successfully communicated with residents or resolved conflicts. This will highlight your fit for the Resident Liaison Officer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and any relevant work in construction or refurbishment. We want to see how your skills match the Resident Liaison Officer role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your interpersonal skills can make a difference for residents. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us see your knack for keeping everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communication with residents and coordinating with site teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role heavily relies on communication, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully managed resident concerns or resolved conflicts. This will highlight your ability to handle sensitive situations professionally.
✨Research the Company and Project
Take some time to research the construction and refurbishment organisation you'll be interviewing with. Understand their values, recent projects, and community engagement efforts. This knowledge will allow you to tailor your answers and show how you can contribute to their goals.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the specific challenges they face in the project or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
