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- Tasks: Be the go-to person for residents, ensuring smooth communication and support throughout projects.
- Company: Join a family-run property services contractor with over 30 years of excellence.
- Benefits: Enjoy a competitive salary, travel allowance, and a supportive work culture.
- Why this job: Make a real difference in residents' lives while improving energy efficiency in homes.
- Qualifications: Experience in resident liaison or property maintenance, plus strong communication skills.
- Other info: Stable role with genuine opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Resident Liaison Officer (RLO) Location: Canterbury, Kent – Scattered Housing Projects – Various Sites Salary: £30,000 + £5,000 Travel/Car Allowance Contract: Full-Time, Permanent About the Company We’re proud to be partnering with a leading national property services contractor that has been delivering excellence in building repairs, maintenance, and improvement works for over 30 years. Still family-run, the company has built an outstanding reputation for providing high-quality service and forming long-term partnerships with some of the UK’s largest clients across multiple property sectors. Their work spans four key divisions: * Social Housing Repairs & Maintenance * Commercial Office Fit-Out * Heritage Preservation * Public Sector Maintenance The Role We are seeking a Resident Liaison Officer (RLO) to join the team delivering projects under the Social Housing Decarbonisation Fund (SHDF). You’ll play a vital role in maintaining excellent communication between residents, site teams, and clients throughout the project lifecycle. This programme focuses on improving the energy efficiency of social housing properties, including: * Loft Insulation * Ventilation Upgrades * Window Replacements * M&E System Upgrades * Cavity and Solid Wall Insulation You’ll initally be working across a mix of houses and flats, followed by a further two years of ongoing works under the same scheme. Key Responsibilities * Act as the main point of contact for residents before, during, and after works. * Coordinate appointments, surveys, and access for contractors. * Address resident queries and resolve issues in a professional and empathetic manner. * Ensure residents are informed of project timelines, progress, and any potential disruptions. * Support the site team to deliver a smooth, resident-focused service. About You * Previous experience as an RLO, Resident Liaison Officer, or Tenant Liaison Officer within the social housing or property maintenance sector. * Excellent communication and organisational skills. * Strong customer service ethos and ability to manage sensitive situations. * Full UK driving licence and willingness to travel between sites. Benefits * Competitive salary of £30,000 + £5,000 car/travel allowance * Long-term, stable position within a reputable and growing company * Supportive, family-run business culture with genuine progression opportunities
Resident Liaison Officer employer: Recco
Contact Detail:
Recco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable discussing potential resident concerns.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about the role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Keep It Relevant: Make sure your CV and cover letter highlight your experience as a Resident Liaison Officer or in similar roles. Tailor your application to show how your skills match the job description, especially in communication and customer service.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've handled resident queries or resolved issues in a friendly and professional manner.
Proofread Like a Pro: Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so double-check everything is clear and polished. We want to see your attention to detail!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Recco
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s work in social housing and their recent projects. Brush up on the specifics of the Social Housing Decarbonisation Fund and how it impacts residents. This will show that you’re genuinely interested and well-prepared.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed resident queries or resolved issues. Be ready to demonstrate your empathetic approach and how you keep everyone informed during projects.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a frustrated resident. Think about how you would handle these scenarios calmly and professionally. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
