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For Companies At a Glance
- Tasks: Manage and schedule repairs across London, ensuring timely responses and high-quality service.
- Company: Established family-owned construction company with a strong reputation in the industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in community projects.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
- Other info: Exciting role in a fast-paced environment with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our client is a leading new-build, refurbishment, planned and reactive repairs and maintenance, and roofing construction company with over half a century in operation and a turnover in excess of £55 million. Family owned since the 60s, they work with a mixture of private and public sector clients across London and the Southeast delivering high quality new build, refurbishment, retrofit, roofing projects, reactive repairs and maintenance projects ranging between £5m and £50m for local authorities, schools, hospitals, commercial organisations and housing associations.
The Role
Our client is currently seeking to recruit a Repairs Planner to join their team in the City of London (Barbican) to effectively manage and schedule repairs and maintenance work across London and the southeast. Roles and responsibilities include but are not limited to:
- Scheduling works into diaries daily ensuring that diaries are full and immediate attention is given to allocate work to operatives when they become free.
- Check the system for emergencies and manage within a timely manner to ensure targets are met.
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion.
- Provide a high-quality service to clients on a face-to-face basis.
- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of work, providing updates at regular intervals.
- Ensure the system is updated in a timely manner so that the client and operations are in receipt of the most up to date information.
- Understanding and diagnosing repair requests.
- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
- Managing incoming repairs inbox and allocating repairs works appropriately.
Repairs Planner employer: Recco
Contact Detail:
Recco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your skills align with their needs, especially in managing repairs and maintenance work. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Repairs Planner, you'll need to handle calls and emails effectively. Role-play with a friend or family member to get comfortable with discussing repair requests and solutions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in joining our team directly.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Planner role. Highlight relevant experience in scheduling and managing repairs, and don’t forget to showcase your communication skills since you'll be dealing with clients face-to-face.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've handled similar responsibilities in the past, especially in high-pressure situations.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to diagnose issues and provide solutions. We want to see how you take ownership of challenges and ensure that client needs are met efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recco
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their history, values, and the types of projects they handle. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Master the Job Description
Familiarise yourself with the specific responsibilities of a Repairs Planner. Be ready to discuss how your skills align with scheduling, managing emergencies, and providing high-quality client service. Prepare examples from your past experiences that demonstrate your ability to excel in these areas.
✨Practice Your Communication Skills
As a Repairs Planner, you'll need to communicate clearly and effectively with clients and operatives. Practice articulating your thoughts and responses to common interview questions. Consider doing mock interviews with a friend or using online resources to refine your delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in getting the job, but also in finding the right fit for both you and the company.
