At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring excellent service for residents and clients.
- Company: Respected family-owned construction contractor with over 50 years of experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced role with a focus on problem-solving and customer satisfaction.
- Why this job: Join a dynamic team and make a real difference in property maintenance.
- Qualifications: Experience in repairs coordination and strong communication skills required.
About the Company
Our client is a well-established and highly respected construction and property services contractor with over 50 years of industry experience and an annual turnover exceeding £55 million. As a family-owned business, they have built a strong reputation for delivering high-quality construction, refurbishment, retrofit, roofing, reactive repairs, and maintenance services across London and the Southeast. Working with both public and private sector clients, they undertake projects ranging from £5 million to £50 million for local authorities, housing associations, schools, hospitals, and commercial organisations.
The Role
We are seeking an organised and proactive Repairs & Maintenance Coordinator to join a busy and growing team. This position plays a vital role in supporting the repairs and maintenance function, acting as the primary point of contact for residents, tenants, clients, and contractors. The successful candidate will coordinate maintenance activities, schedule repairs, monitor job progress, and ensure excellent customer service throughout the repair process. You will also be responsible for maintaining compliance records and ensuring all works are carried out in accordance with current health and safety regulations.
Key Responsibilities
- Coordinate and schedule responsive repairs, maintenance visits, and emergency callouts.
- Manage operatives' and subcontractors' diaries to ensure maximum productivity.
- Allocate jobs, monitor progress, and ensure works are completed within agreed SLAs.
- Act as the first point of contact for tenants and residents, providing outstanding customer service.
- Keep customers updated on repair progress and manage expectations throughout the process.
- Liaise with clients, contractors, and internal teams to ensure smooth service delivery.
- Raise, track, and close repair orders using the repairs management system.
- Arrange compliance inspections and maintain accurate maintenance records.
- Identify potential issues, delays, or risks and take proactive action to resolve them.
- Ensure all works are delivered in line with company procedures and Health & Safety requirements.
Skills & Experience
- Previous experience in a Repairs Coordinator, Scheduler, Planner, Maintenance Administrator, or similar role.
- Background within social housing, property services, facilities management, or construction preferred.
- Strong scheduling and workload planning skills.
- Experience using repairs, scheduling, or property management systems (EasyBOP desirable).
- Proficient in Microsoft Office, including Outlook, Excel, and Word.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organisational skills with excellent attention to detail.
- Good understanding of property repairs and maintenance, ideally including roofing works.
- Knowledge of Health & Safety and compliance requirements within property maintenance.
What We're Looking For
- Highly organised and able to work independently.
- A proactive problem-solver with a 'can-do' attitude.
- Confident dealing with residents, clients, contractors, and internal teams.
- Able to remain calm under pressure and manage competing demands.
- Driven, reliable, and committed to delivering exceptional customer service.
- A strong team player who thrives in a busy, fast-moving environment.
Maintenance Coordinator employer: Recco
As a family-owned business with over 50 years of experience, our client is an excellent employer that prioritises employee growth and development within a supportive work culture. Located in Southwark, the company offers a dynamic environment where team members can thrive while contributing to high-quality construction and maintenance projects across London and the Southeast. With a strong commitment to customer service and compliance, employees enjoy the unique advantage of working on diverse projects that make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Coordinator
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Recco, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Maintenance Coordinator at Recco.
We think you need these skills to ace Maintenance Coordinator
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Recco
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
