At a Glance
- Tasks: Lead and manage reactive repairs contracts, ensuring high service standards and operational efficiency.
- Company: Established national organisation in social housing repairs and maintenance.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and professional growth.
- Why this job: Make a real difference in the community by improving housing services.
- Qualifications: Experience in operational leadership within social housing repairs and strong client management skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Leighton Buzzard, Bedfordshire
Sector: Social Housing Repairs & Maintenance
A well-established national organisation specialising in repairs, maintenance and refurbishment works mostly within the social housing sector is looking to recruit an experienced Contracts Manager. For the past 15 years the business has built a strong reputation, delivering Repairs & Maintenance works up and down the country.
This is a key position responsible for the day-to-day management and performance of a reactive repairs contract. The successful applicant will lead office-based teams, coordinate field operatives, and serve as the main contact for the client, ensuring high service standards, operational efficiency, and commercial performance.
Key Responsibilities:
- Build and maintain strong relationships with housing association and local authority clients, acting as the principal point of contact and ensuring a high level of customer satisfaction.
- Take overall responsibility for the successful delivery of the reactive repairs contract, ensuring contractual obligations, service standards, and KPIs are consistently achieved.
- Lead and manage office-based operational teams, providing direction, support, and guidance to drive service excellence.
- Oversee the planning and scheduling function, ensuring resources are effectively allocated to maximise productivity and operational efficiency.
- Manage and motivate field-based operatives, focusing on performance, quality of work, productivity, and first-time fix rates.
- Act as the key escalation point for operational issues, implementing effective solutions and minimising service disruption.
- Foster close collaboration between office teams and mobile workforce operatives to ensure seamless service delivery and excellent customer outcomes.
- Monitor and analyse operational performance data, identifying trends, risks, and opportunities for continuous improvement.
- Implement corrective actions and performance improvement initiatives to enhance contract delivery and operational effectiveness.
- Manage the financial performance of the contract, including budget control, resource planning, cost management, and profitability.
- Prepare and present operational and financial performance reports to senior managers, directors, and client stakeholders.
Candidate Requirements:
- Proven experience in an operational leadership role within social housing repairs, maintenance, property services, or planned works.
- Demonstrated success managing reactive repairs contracts and delivering KPI-driven services.
- Experience leading planners, schedulers, supervisors, and mobile workforce teams within a fast-paced operational environment.
- Strong client and stakeholder management skills, with the ability to build productive relationships and manage contract expectations.
- Sound commercial acumen, including budget management, cost control, forecasting, and contract profitability.
- Strong analytical skills, with the ability to interpret performance data and drive service improvements.
- Excellent communication and leadership abilities, capable of influencing and engaging stakeholders at all levels.
- A proactive, organised, and solution-focused approach, with the ability to perform effectively under pressure and manage competing priorities.
Contracts Manager Repairs in Leighton Buzzard employer: Recco
Join a well-established national organisation in Leighton Buzzard, Bedfordshire, renowned for its commitment to social housing repairs and maintenance. As a Contracts Manager, you will thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to lead dynamic teams and enhance service delivery. With a focus on operational excellence and strong client relationships, this role provides a meaningful chance to make a positive impact in the community while enjoying competitive benefits and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager Repairs in Leighton Buzzard
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Contracts Manager Repairs at Recco!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Recco or be willing to refer you for that Contracts Manager Repairs position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Recco who’s on the lookout for their next Contracts Manager Repairs star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Contracts Manager Repairs role at Recco!
We think you need these skills to ace Contracts Manager Repairs in Leighton Buzzard
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Recco. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Recco
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Recco. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
