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- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a leading construction firm focused on community engagement.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while enhancing your career.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Work on high-profile projects with a focus on safety and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading
Salary: £30,000 - £40,000 (DOE) + Package
About the Role
Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support refurbishment and maintenance works in Reading. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments.
Key Responsibilities
- Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.
- Proactively communicate planned works, schedules, and any changes to residents.
- Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.
- Conduct regular site visits and resident meetings to provide updates and gather feedback.
- Maintain accurate records of communications, complaints, and actions taken.
- Support the project team in managing resident expectations and promoting positive community engagement.
- Assist in monitoring compliance with health, safety, and safeguarding policies on site.
Candidate Requirements
- Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage sensitive situations and resolve conflicts professionally.
- Organised and able to maintain accurate records.
- Knowledge of housing sector, planned works, or refurbishment projects is advantageous.
Benefits
- Work on a high-profile, community-focused refurbishment project.
- Opportunity to develop your career within a specialist Planned Works division.
- Supportive, collaborative, and safety-focused environment.
Resident Liaison Officer in England employer: Recco
Contact Detail:
Recco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in England
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and housing sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to resident liaison and customer engagement. We suggest role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your interpersonal skills! During interviews, share specific examples of how you've successfully managed resident concerns or conflicts in the past. We want to see how you can bring that positive experience to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in community-focused projects.
We think you need these skills to ace Resident Liaison Officer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Resident Liaison Officer. Highlight your experience in customer-facing roles and any relevant knowledge of housing refurbishment or construction environments. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed resident communications or resolved conflicts in the past. We love a good story!
Show Off Your Interpersonal Skills: As an RLO, communication is key! In your application, make sure to showcase your strong interpersonal skills. Whether it's through your CV or cover letter, let us know how you've effectively engaged with residents and maintained positive relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our supportive and collaborative environment!
How to prepare for a job interview at Recco
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the key responsibilities and how they relate to the construction and refurbishment sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Interpersonal Skills
Since this role is all about communication, be ready to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully managed resident queries or resolved conflicts. This will highlight your ability to handle sensitive situations effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations with residents. Practice responses that showcase your problem-solving skills and your approach to maintaining clear communication during disruptions. This will show that you're proactive and prepared for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the specific projects you'll be working on, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
