At a Glance
- Tasks: Lead the operational delivery of voids refurbishment contracts and manage office teams.
- Company: Established national provider in social housing with a family-owned culture.
- Benefits: Competitive salary, car allowance, 28 days leave, and career development opportunities.
- Other info: Dynamic office environment with a focus on internal progression and team support.
- Why this job: Make a real impact in social housing while developing your leadership skills.
- Qualifications: Experience in social housing operations and strong leadership abilities.
The predicted salary is between 60000 - 80000 £ per year.
Location: Bedfordshire
Sector: Social Housing - Voids & Property Refurbishment
Our client, a long‑established national provider of property services within the social housing sector, is seeking to appoint an experienced Voids Operations Manager / Contracts Manager. With over 20 years of proven delivery across social housing, health and defence environments, the organisation is recognised for its robust in‑house delivery model, covering voids refurbishment, responsive maintenance and planned works.
This is a pivotal, fully office‑based role responsible for leading the operational delivery of a high‑volume voids refurbishment contract. The successful candidate will oversee office teams, coordinate field operatives, and act as the primary point of contact for the client, ensuring void properties are turned around efficiently, safely and to the highest standard.
Key Responsibilities- Take full operational ownership of the voids refurbishment contract, ensuring turnaround times, KPIs and client expectations are consistently achieved.
- Oversee and drive performance of field operatives and subcontractors, ensuring productivity, quality and compliance standards remain high.
- Lead, support and develop the office‑based scheduling and administration team, providing structure, direction and daily operational oversight.
- Act as the primary escalation point for operational issues, ensuring swift and effective resolution to minimise delays.
- Maintain strong working relationships with housing association and local authority clients, ensuring clear communication and service transparency.
- Analyse performance data, identifying underperformance or risk areas and implementing corrective actions to protect programme delivery.
- Manage contract profitability, including cost control, resource planning, supply chain management and commercial reporting.
- Provide regular operational and financial updates to senior leadership and Board level.
- Ensure seamless coordination between office teams, operatives and subcontractors to deliver a high‑quality customer and client experience.
- Oversee health & safety compliance across all voids activities, ensuring safe working practices and adherence to legislation.
- Proven experience in a similar operational role within social housing, voids refurbishment, planned works or maintenance services.
- Strong understanding of KPI‑driven, fast‑paced service delivery environments.
- Experience managing planners/schedulers and coordinating multi‑trade field‑based teams.
- Commercially astute, with the ability to manage performance, budgets and contract profitability.
- A confident communicator capable of managing client relationships at all levels.
- Highly organised, proactive and solutions‑focused, particularly when working to tight deadlines.
- Strong leadership skills with the ability to motivate and develop teams.
The role is based at the company's modern, well‑equipped office in Bedfordshire. The organisation is family‑owned, values its people, and promotes internal progression. Career development is shaped by individual ambition, performance and drive.
What's on Offer- Competitive salary + £500pm car allowance + fuel card.
- Clear career development opportunities within a growing business.
- 28 days annual leave (including bank holidays).
- Employee Assistance Programme.
- Weekly group personal training sessions.
Voids Operations Manager in Caddington employer: Recco
Our client is an exceptional employer, offering a supportive and dynamic work environment in Bedfordshire, where employees are valued and encouraged to grow. With a strong focus on career development, competitive salaries, and a comprehensive benefits package including a car allowance and personal training sessions, this family-owned organisation fosters a culture of collaboration and excellence in the social housing sector. Join a team that prioritises your professional growth while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Voids Operations Manager in Caddington
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Recco.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Recco? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Recco's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Voids Operations Manager in Caddington
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Voids Operations Manager role at Recco, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Recco
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Recco operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Recco. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Recco.
