At a Glance
- Tasks: Lead the operational delivery of reactive repairs contracts and manage office teams.
- Company: Established national provider in social housing repairs and maintenance.
- Benefits: Competitive salary, car allowance, 28 days leave, and career development opportunities.
- Other info: Join a family-owned company that values its people and promotes internal progression.
- Why this job: Make a real impact in social housing while developing your career in a supportive environment.
- Qualifications: Experience in operational roles within social housing and strong KPI management skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Bedfordshire
Sector: Social Housing Repairs & Maintenance
Overview
Our client, a long‑established national provider of repairs and maintenance services within the social housing sector, is seeking to appoint an experienced Repairs Operations Manager / Contracts Manager. With over 20 years of proven delivery across social housing, health and defence environments, the organisation is recognised for its robust in‑house delivery model, covering responsive repairs, maintenance, voids refurbishment and planned works. This is a pivotal, fully office‑based role responsible for leading the operational delivery of a reactive repairs contract. The successful candidate will oversee office teams, coordinate field operatives, and act as the primary point of contact for the client, ensuring exceptional service performance and commercial success.
Key Responsibilities
- Take full operational ownership of the reactive repairs contract, ensuring KPIs, service standards and client expectations are consistently achieved.
- Monitor and drive performance of field operatives, ensuring productivity, quality and first‑time fix rates remain high.
- Lead, support and develop the office‑based scheduling team, providing structure, direction and daily operational oversight.
- Act as the primary escalation point for operational issues, ensuring swift and effective resolution.
- Maintain strong working relationships with housing association and local authority clients.
- Analyse performance data, identifying underperformance or risk areas and implementing corrective actions.
- Manage contract profitability, including cost control, resource planning and commercial reporting.
- Provide regular operational and financial updates to senior leadership and Board level.
- Ensure seamless coordination between office teams and field operatives to deliver a high‑quality customer experience.
About You
- Proven experience in a similar operational role within social housing, reactive repairs or maintenance services.
- Strong understanding of KPI‑driven service delivery environments.
- Experience managing planners/schedulers and coordinating field‑based teams.
- Commercially astute, with the ability to manage performance, budgets and profitability.
- A confident communicator capable of managing client relationships at all levels.
- Highly organised, proactive and solutions‑focused, particularly under pressure.
Working Environment
The role is based at the company's modern, well‑equipped office in Bedfordshire. The organisation is family‑owned, values its people, and promotes internal progression - career development is shaped by individual ambition, performance and drive.
What's on Offer
- Competitive salary + £500pm car allowance + fuel card.
- Clear career development opportunities within a growing business.
- 28 days annual leave (including bank holidays).
- Employee Assistance Programme.
- Weekly group personal training sessions.
- Hamper at Christmas.
Repairs Operations Manager in Caddington employer: Recco
As a family-owned leader in the social housing repairs and maintenance sector, our company offers a supportive and dynamic work environment in Bedfordshire, where employee growth is prioritised through clear career development opportunities. With a strong focus on internal progression, competitive salaries, and a range of benefits including a car allowance and wellness programmes, we are committed to fostering a culture that values our people and their contributions to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Operations Manager in Caddington
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Recco.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Recco.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Recco.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Recco. Apply directly through us to stand out!
We think you need these skills to ace Repairs Operations Manager in Caddington
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Recco. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Repairs Operations Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Recco
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Recco. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
