At a Glance
- Tasks: Lead a small team to deliver exceptional customer service and exceed sales targets.
- Company: Expanding business focused on customer satisfaction and employee growth.
- Benefits: Great work/life balance, quarterly bonuses, and 28 days holiday.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a customer-facing role.
- Qualifications: Sales and customer service experience with strong communication skills.
An expanding business that thrives on putting the customer first. They are setting new standards in their environment for both their customers and employees. This is a unique environment and they are looking for an assistant manager with excellent sales and customer service skills from a Retail Sales, Hospitality, Financial, automotive or rental background as long as you can manage and motivate your small team to excel in customer service and sales.
This is a customer service and sales environment in which you will be responsible for managing a small team who thrive on success.
- To deliver and exceed sales targets and profitability.
- You will be expected to be able to deliver outstanding customer service.
- Handle customer enquiries both over the phone and face to face.
- Be the expert in the environment and guide customers to make the right choice in their purchase.
- Complete administration duties to ensure the effective running of customer accounts.
- Delivering the standards needed to make a great impression at every point along our customer’s journey.
- Develop and motivate your team to succeed and surpass Sales and service targets.
- You will manage the site in the manager's absence to deliver the same high standards.
The Ideal Candidate:
- To deliver exceptional customer service and focus their behaviours on delivering sales targets.
- You will be outgoing, someone who is instantly likeable and drives sales.
- Providing help, advice and showing a real interest in your customer’s needs and requirements.
- To strive to provide outstanding customer service and exceed expectations.
- You will be an excellent communicator, who is organised and able to work under pressure.
- You will be computer literate with GCSE (or equivalent) Maths and English A-C.
If you have gained experience at a similar level in retail, sales or customer service you could have the skills we are looking for.
Company Benefits:
- A Great Work / Life Balance.
- A great place to work – As an established growing business that will allow you to grow your career.
- Quarterly bonus schemes – the more you achieve the more you earn and an annual company bonus.
- 28 days holiday including bank holidays - rising with service.
Assistant Manager employer: Recall UK Ltd
Recall UK Ltd is an outstanding employer located in the vibrant City of London, offering a dynamic work culture that prioritises employee well-being and professional growth. As an Assistant Manager, you will benefit from a supportive environment that encourages collaboration and innovation, alongside competitive quarterly bonuses and a healthy work-life balance. Join us to be part of a team that values your contributions and fosters your career development in the fast-paced world of customer-facing sales.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their success.
✨Tip Number 2
Practice your sales pitch! Since this role is all about customer service and sales, think of a few scenarios where you can demonstrate your skills. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really help you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to deliver outstanding service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their experiences to the role of Assistant Manager.
Be Yourself:We’re looking for someone who is outgoing and likeable, so let your personality shine through in your application. Don’t be afraid to show us who you are and what makes you unique – it could be the thing that sets you apart from other candidates!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Recall UK Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of putting the customer first, which is crucial for this role.
✨Showcase Your Sales Skills
Prepare to discuss specific sales targets you've met or exceeded in previous roles. Think about how you motivated your team to achieve these goals. Highlighting your ability to drive sales while maintaining excellent customer service will make you stand out.
✨Demonstrate Team Leadership
Since you'll be managing a small team, be ready to talk about your leadership style. Share examples of how you've developed and motivated team members in the past. This will show that you can inspire others to excel in their roles.
✨Practice Common Interview Questions
Anticipate questions related to handling customer enquiries and managing under pressure. Practising your responses will help you feel more confident during the interview. Remember, it's not just about answering questions; it's about showcasing your personality and fit for the company culture.
