At a Glance
- Tasks: Lead a small team to deliver exceptional customer service and exceed sales targets.
- Company: Expanding business focused on customer satisfaction and employee growth.
- Benefits: Great work/life balance, quarterly bonuses, and 28 days holiday.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a customer-facing role.
- Qualifications: Sales and customer service experience with strong communication skills.
An expanding business that thrives on putting the customer first. They are setting new standards in their environment for both their customers and employees. This is a unique environment and they are looking for an assistant manager with excellent sales and customer service skills from a Retail Sales, Hospitality, Financial, automotive or rental background as long as you can manage and motivate your small team to excel in customer service and sales.
This is a customer service and sales environment in which you will be responsible for managing a small team who thrive on success.
- To deliver and exceed sales targets and profitability.
- You will be expected to be able to deliver outstanding customer service.
- Handle customer enquiries both over the phone and face to face.
- Be the expert in the environment and guide customers to make the right choice in their purchase.
- Complete administration duties to ensure the effective running of customer accounts.
- Delivering the standards needed to make a great impression at every point along our customer’s journey.
- Develop and motivate your team to succeed and surpass Sales and service targets.
You will manage the site in the manager's absence to deliver the same high standards.
The Ideal Candidate:
- To deliver exceptional customer service and focus their behaviours on delivering sales targets.
- You will be outgoing, someone who is instantly likeable and drives sales.
- Providing help, advice and showing a real interest in your customer’s needs and requirements.
- To strive to provide outstanding customer service and exceed expectations.
- You will be an excellent communicator, who is organised and able to work under pressure.
- You will be computer literate with GCSE (or equivalent) Maths and English A-C.
If you have gained experience at a similar level in retail, sales or customer service you could have the skills we are looking for.
Company Benefits:
- A Great Work / Life Balance.
- A great place to work – As an established growing business that will allow you to grow your career.
- Quarterly bonus schemes – the more you achieve the more you earn and an annual company bonus.
- 28 days holiday including bank holidays - rising with service.
Assistant Manager in Ashford employer: Recall UK Ltd
Join a dynamic and expanding business that prioritises customer satisfaction and employee well-being. As an Assistant Manager, you'll thrive in a supportive environment that encourages personal growth and offers competitive benefits, including a great work/life balance, quarterly bonuses, and ample holiday entitlement. This is an excellent opportunity to develop your leadership skills while being part of a team that sets new standards in customer service and sales excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recall UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recall UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Manager in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recall UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Recall UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recall UK Ltd!
How to prepare for a job interview at Recall UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
