Change Manager

We've partnered with the UK's largest provider of NHS cataract surgery, who are in the middle of one of the most exciting digital transformations in UK healthcare. This is a business that's rolling out AI-powered diagnostics, automated patient bookings, AI-driven call handling, and RPA for referrals processing across 70+ sites nationally. In about seven months, they've reduced their referral backlog from 1700 to under 700. They've been recognised as a Great Place to Work for wellbeing, development, and healthcare, with an exceptional average patient satisfaction score of 92%.

Our client is expanding their Business Improvement team and hiring a Change Manager to lead the governance and PMO oversight of their transformation programme. This is a critical hire; they need someone who can establish structure, drive delivery, and make sure transformation initiatives actually land.

What You'll Do

This is a Change Manager role with a heavy governance and PMO focus. You'll lead the Change Governance approach and provide oversight of the PMO, ensuring transformation initiatives are prioritised, governed, delivered, and embedded effectively. You'll work closely with leadership, project sponsors, project managers, and stakeholders focusing on the structure, controls, and reporting that make change happen. Key responsibilities include:

• Establishing, maintaining, and continuously improving Change Governance and PMO frameworks.
• Coordinating portfolio-level reporting progress, risks, issues, dependencies, and benefits.
• Conducting change impact assessments to understand effects on people, processes, and systems.
• Supporting project sponsors and managers with governance documentation (business cases, project plans, risk registers, highlight reports).
• Ensuring governance forums operate effectively with clear agendas, decisions, and follow-up.
• Proactively identifying risks and developing mitigation strategies to ensure smooth transitions.
• Establishing measurement systems to track adoption, utilisation, and proficiency of changes.

What Our Client Is Looking For

Our client is looking for someone who thrives on structure, controls, and delivery. This is about governance, reporting, and making sure things actually get done. You'll ideally have:

• 8-10+ years of experience in change management and transformation programmes.
• Strong governance and PMO background - planning, reporting, governance controls, risk and issue management.
• Change management methodologies (Prosci, ADKAR, Prince2, Agile).
• Proven experience conducting change impact assessments and data-driven decision-making.
• Strong stakeholder management and communication skills, can work with leadership, project sponsors, and project managers.
• Experience in healthcare is a plus.
• Bolton-based or within a commutable distance (25-30 mile radius).
• UK Right to Work - visa sponsorship not available.

Why Join?

This is a chance to join a business tackling the right problem at the right moment. Most healthcare transformation is still in the early stages; our client is already leading the way with AI and automation, and they're looking to accelerate. You'll work with a team that's genuinely passionate about making a difference, improving patient outcomes, cutting NHS waiting times, and using technology to do things that actually matter. They're not just talking about transformation; they're delivering it.

• Great Place to Work certified for wellbeing, development, and healthcare.
• Average patient satisfaction score of 92% considered exceptional in healthcare.
• Real traction - 70+ sites, 500+ production-grade automation programmes delivered.
• High-level ownership - you'll shape the governance and PMO function from the ground up.
• Fast-paced environment - they move quickly, make decisions, and get things done.
• Opportunity to work at the forefront - AI, automation, and digital transformation in healthcare.

If you're passionate about change governance, PMO oversight, and making a real impact in healthcare, feel free to apply or reach out for a confidential chat.