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- Tasks: Lead a dynamic team providing top-notch support for trading platforms in a fast-paced environment.
- Company: Join an innovative FinTech exchange with a culture of trust and collaboration.
- Benefits: Enjoy competitive salary, flexible hours, hybrid work, and comprehensive health benefits.
- Other info: Exciting opportunities for growth in a supportive and diverse team.
- Why this job: Make a real impact in the financial services sector while developing your career.
- Qualifications: Degree or 5 years experience in technical support, strong communication, and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
An excellent opportunity has arisen for an Application Support Team Lead to join a well-established, innovative, growing exchange working with some cutting-edge technologies. My client's culture is one of trust, openness, and excellence. They work in a collaborative style and take collective responsibility for successes and failures. They value high personal integrity, innovative thinking, efficient, reliable performance and spark. Within this role, you will join a supportive team, where they aim to recruit the best people from all walks of life and diverse business backgrounds. If these sentiments align with your thinking, then my client could be the ideal place for you to develop your career.
Benefits (not exhaustive list):
- Competitive salary
- 5 days annual leave - not including bank holidays
- Can opt to join Private Medical insurance scheme
- Hybrid working
- Flexible working hours
- Company pension
- Group Policies: Life Assurance, Income Protection and Critical Illness
- Discretionary bonus
- Can opt to join Electric Car Scheme
- Enhanced Maternity and Paternity Policy
- Can opt to join Workplace Nursery Scheme
- Length of service holiday entitlement
Job Overview:
The primary responsibilities of the Support Team Lead will be maintaining and running the companies and client exchange platforms. You will be the first point of contact for operational support related to maintaining and running the companies and client exchange platforms. You will lead a small but dynamic team responsible for ensuring the smooth functioning of our services, particularly during market hours. Your role will blend hands-on technical support with leadership responsibilities, as well as exposure to equity and derivatives trading environments. My client is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work.
Responsibilities and Duties:
- Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms
- Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement
- Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person
- Maintain a high degree of customer service for all support queries
- Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
- Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms
- Maintain and enhance knowledge base and documentation
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
- Raise and deploy changes to support the day to day running of multiple exchange platforms
- Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
- Ensure processes are streamlined
- Ensure process maps are followed to reduce risk
- Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development
- Take part in release review meetings prior to upgrades
Experience:
To be successful in this role, you will bring a strong technical foundation, relevant business understanding, and proven team leadership experience. You should be calm under pressure, collaborative, and eager to take ownership of problems.
Essential:
- Degree level qualification and/or 5 years of experience
- Proficient with Microsoft Excel and other Microsoft Office products
- Prior experience in operation or technical support role
- Ability to troubleshoot across application, network, and infrastructure layers
- Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
- Experience with FIX Protocol
- Strong understanding of UK and EU equity & derivative markets including exchange workflows, order types and understanding of trade lifecycle
- Ability to write SQL queries and a strong understanding of relational databases
- Hands-on knowledge of Linux-based systems, with confidence in using command-line tools for troubleshooting
- Previous use of GIT version control or similar
- Team leadership experience within a 24/7 or high-availability technical support environment
Desired:
- Scripting experience e.g. bash/shell, python or similar
- Experience with Binary Protocols
- Dashboard creation in Grafana
- Previous experience with Atlassian product suite
- Basic networking concepts and troubleshooting TCP/UDP, telnet, IP, Ports etc.
Skills:
- Effective communicator
- Attention to detail, numerate, self-motivated
- Excellent team player, able to work on own initiative
- Interest in financial markets and the requirements to operate effectively in a highly regulated environment
Application Support Team Lead in Slough employer: REC SOLUTIONS LIMITED
Contact Detail:
REC SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Team Lead in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the FinTech space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise, especially with FIX Protocol, SQL, and Linux. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of equity and derivatives markets, and be ready to explain complex concepts in simple terms. Practice makes perfect, so consider doing mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who align with our values. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for?
We think you need these skills to ace Application Support Team Lead in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Team Lead role. Highlight your technical expertise in areas like FIX Protocol, Linux, and SQL, as well as any leadership experience you've had.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how your background aligns with our culture of trust and collaboration. Share specific examples of how you've led teams or solved complex problems in the past.
Showcase Your Technical Skills: In your application, don't shy away from showcasing your technical skills. Mention your experience with troubleshooting across application, network, and infrastructure layers, and any relevant tools you've used, like GIT or Grafana.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at REC SOLUTIONS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Linux, SQL, and the FIX Protocol. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed a team in high-pressure situations, and be ready to discuss your approach to fostering a culture of accountability and continuous improvement.
✨Understand the Business Context
Familiarise yourself with the trading and financial services landscape, particularly around equity and derivatives markets. Being able to speak knowledgeably about market workflows and the trade lifecycle will impress your interviewers and show that you understand the bigger picture.
✨Practice Clear Communication
You'll need to explain complex technical concepts to non-technical stakeholders, so practice simplifying your explanations. Think of scenarios where you've had to do this before and be prepared to share those experiences. Good communication is key in this role!