At a Glance
- Tasks: Handle customer complaints and ensure top-notch service in a dynamic environment.
- Company: Join Muntons, a leading global supplier in the food and drinks industry.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Other info: Be part of a century-old company with a commitment to sustainability and innovation.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers to start-ups and small independent craft brewers and distillers. We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business. We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients.
We are looking for a Customer Care Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.
In this role, you will:
- Manage and maintain the Muntons Complaints Management System.
Customer Care Advisor in Suffolk employer: REC-REVOLUTION
Muntons is an exceptional employer, offering a supportive work culture that values innovation and collaboration. As a Customer Care Advisor, you will benefit from opportunities for professional growth within a company that has a rich heritage in the food and drinks industry, all while being part of a dedicated team in the picturesque Suffolk area. With a commitment to sustainability and quality, Muntons fosters an environment where your contributions are recognised and encouraged, making it a rewarding place to build your career.
