Customer Technical Lead - Quality & Food Safety
Stowmarket
£43,500
Turn your food safety and regulatory expertise into customer confidence at Muntons, keeping technical information accurate and helping products meet the highest standards.
Help Shape Compliance, Build Customer Confidence, and Support Product Excellence
Are you passionate about food safety, regulatory compliance, and maintaining the highest technical standards? Do you enjoy working with customers, suppliers, and internal teams to ensure accurate information and exceptional service?
We are looking for a Customer Technical Lead – Quality & Food Safety to join our team and play a key role in supporting our customers, products, and compliance activities across the business.
This is an exciting opportunity for an experienced technical professional who thrives in a food manufacturing environment and enjoys combining technical expertise with strong customer and stakeholder relationships.
What You'll Be Doing
Customer Technical & Regulatory Support
As a key technical contact for customers, you will:
Manage technical enquiries, questionnaires, and information requests, ensuring accurate responses are provided within agreed timescales.
Build strong relationships with customers by providing professional technical support and guidance.
Monitor changes in food legislation, regulatory requirements, and customer standards, assessing their impact on products, ingredients, and business processes.
Prepare and maintain technical documentation including specifications, declarations, certificates, and compliance statements.
Collaborate with colleagues across departments to gather information, communicate regulatory updates, and ensure customer requirements are effectively met.
Track and analyse customer technical requests, identifying trends and opportunities to improve systems, processes, and response times.
Technical Documentation & Supplier Compliance
You'll also play a vital role in maintaining the integrity of our technical information by:
Managing and maintaining accurate, controlled, and up-to-date technical documentation and databases.
Working closely with Procu...
Customer Technical Lead - Quality & Food Safety in Stowmarket employer: REC-REVOLUTION
Jenningsbet is an excellent employer that prioritises a fun and engaging work environment, making it ideal for those who thrive on customer interaction and teamwork. With industry-leading pay, flexible working hours, and numerous opportunities for career progression, including apprenticeships and bonuses, employees can enjoy a rewarding career while maintaining a healthy work-life balance. As a family-owned business, Jenningsbet fosters a supportive culture where every team member is valued and encouraged to grow.
